Janet, Using workflow, you would probably have to push the parent ID and task ID to the Association forms also.
The alternate solution to this would be to try a 3rd party product called Abydos Designer which depending on the categorization of the ticket can spawn such tasks. Then, depending on how people answer the "questions" on these tasks, they will spawn other tasks. I don't work for this company or anything but I've used the product and it MAY do what you are asking for. I would definitely have them mock up something for you and see if it fits your needs. Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Mobile:646.483.2779 -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of JanetB Sent: Monday, January 10, 2011 4:43 PM To: [email protected] Subject: Creating Tasks via workflow question We have a custom form that is filled out when employees are on/off-boarded. When this form is initially created, a change request is also created and associated with it. The manager then fills in the details on the form and our service desk then selects the appropriate task templates for the change request based on the options selected on the custom form. They now want to automate this task creation. Is this as easy as creating a filter that will Push to TMS:Task form based on the selections or am I missing something? I don't see an Interface_Create for Tasks, but will I be missing pieces if I just Push to the Task form? Is there another (better) way to do this? I understand you can automate via Task Templates associated with the Change Request - but the problem is we don't know what tasks are needed at the time the Change Request is created. We also have another request to spawn new tasks when other tasks are completed, so we need this process for that as well. We are on 7.1 patch 009. -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/Creating-Tasks-vi a-workflow-question-tp5908711p5908711.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" ********************************************************************** This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
