Hi All
We currently have Problem Management V. 7.0.03 patch 009
Often times a Problem ticket gets closed when there are still open tasks
associated with it. Unfortunately even Admins can't modify or reopen the closed
Problem ticket (unless we disable the workflow enforcing this), and then that
task becomes stuck in somebody's queue. Wondering why Problem Management allows
the ticket to be closed if there is still an open task and if this perhaps is
design flaw? Or something that just we are experiencing?
Thanks!
Vi
_______________________________________________________________________________
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
