Re: Problem Management and Tasks

[Terry Bootsma]

** In 7.6 if there are outstanding tasks when you close the problem, it auto-closes all tasks as "Closed->Cancelled".  This is OOB behavior.

Terry

On Jan 19, 2011, Vianna Vianna <vianna...@hotmail.com> wrote:

** Hi All
 
We currently have Problem Management V. 7.0.03 patch 009
 
Often times a Problem ticket gets closed when there are still open tasks associated with it. Unfortunately even Admins can't modify or reopen the closed Problem ticket (unless we disable the workflow enforcing this), and then that task becomes stuck in somebody's queue. Wondering why Problem Management allows the ticket to be closed if there is still an open task and if this perhaps is design flaw? Or something that just we are experiencing?
 
Thanks!
 
Vi
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