I had them send me a hot-fix for this for ITSM 7.0. Perhaps they can send the same to you.
Anne Ramey *********************************** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Vianna Vianna Sent: Wednesday, January 19, 2011 11:36 AM To: [email protected] Subject: Re: Problem Management and Tasks ** Thanks for the info! ________________________________ Date: Wed, 19 Jan 2011 16:25:26 +0000 From: [email protected] Subject: Re: Problem Management and Tasks To: [email protected] ** In 7.6 if there are outstanding tasks when you close the problem, it auto-closes all tasks as "Closed->Cancelled". This is OOB behavior. Terry On Jan 19, 2011, Vianna Vianna <[email protected]> wrote: ** Hi All We currently have Problem Management V. 7.0.03 patch 009 Often times a Problem ticket gets closed when there are still open tasks associated with it. Unfortunately even Admins can't modify or reopen the closed Problem ticket (unless we disable the workflow enforcing this), and then that task becomes stuck in somebody's queue. Wondering why Problem Management allows the ticket to be closed if there is still an open task and if this perhaps is design flaw? Or something that just we are experiencing? Thanks! Vi _attend WWRUG11 www.wwrug.com<http://www.wwrug.com/> ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
