I had to run the upgrade from ARS7.1 to 7.5.x by installing in pause mode and replacing the arserver.exe with a hotfix arserver.exe from BMC. Also had to run the ITSM (upgrading 7.1 to 7.6p2) installer in pause mode and hack some arx files with data that BMC provided.
CMDB upgrade from 2.1 to 7.6p1 had to run in pause mode and then run a hotfix patch from BMC. It took over three months of troubleshooting with BMC to get the above solutions. Hopefully you can get this resolved quicker. From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of SriSamSri Appecherla Sent: Saturday, January 22, 2011 5:08 AM To: [email protected] Subject: Re: ITSM upgrade ** Sorry, but I do not have the issue no. right away. Will try and get that. The issue with the ITSM installer is that the def files and arx files do not get imported during the upgrade. The upgrade that I performed took about 40 hours and finally failed. It was very annoying to learn that BMC knew it was an issue and still did not publish it. I want to know if anyone has been able to find a work around for performing the upgrade. Regards, SriSamSri Appecherla Mobile# +91 991 610 6008 On Fri, Jan 21, 2011 at 2:54 PM, Remedy Maniac <[email protected]> wrote: Hi, could you better describe your issue? We are on ARS 6.01 and are planning to go either to ARS 7.5 first then upgrade to ITSM 7.6 or go straight forward to ITSM 7.6 Thanks Serouche On 21/01/2011 08:51, SriSamSri Appecherla wrote: ** Hi Listers, Just wondering if anybody was able to upgrade ITSM from 7.5 to 7.6.03. I had an issue while performing the upgrade. I raised it with BMC and they say it is a known issue and does not have a ready work around. So just wanted to know if anybody has really been able to upgrade. Regards, SriSamSri Appecherla Mobile# +91 991 610 6008 _attend WWRUG11 www.wwrug.com <http://www.wwrug.com/> ARSlist: "Where the Answers Are"_ ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org <http://www.arslist.org/> attend wwrug11 www.wwrug.com <http://www.wwrug.com/> ARSList: "Where the Answers Are" _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
