I had to revert back to ARS 7.5p3 from 7.6.03 and had to restore the db, then run the ARS uninstaller. Then run the 7.5p3 install as an upgrade. I fortunately did not have to reinstall ITSM or CMDB which was a huge concern.
From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of patchsk Sent: Monday, January 24, 2011 11:14 AM To: [email protected] Subject: Re: 7.6.03 Upgrade gone bad. ** Technically Yes, but here are the things you need to consider. When you run the upgrader it will update the binaries on the remedy app folder as well the meta data in db. In your case if the db is ok you just want to replace app then you can install on the same server as shared or as you said you can build a new server as shared and point to the same db. But if the db is also having issues then you can only restore from the tape. In your case you upgraded from 7.1 to 7.6, so that is both db and binaries. If you want to switch back to 7.1 again then your only option is to restore from the tape. _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
