There is no such thing as a BMC:Remedy Service Desk license within AR System itself. When you purchase Service Desk, you receive licenses for Incident Management and Problem Management.
I don’t know of any license bundle called “Remedy Asset Configuration” so you may want to recheck with your sales person on what license bundle was purchased thre. They will have a mapping of what is in the bundle and thus the programmatic licenses to chose (if any) within AR System to activate your purchase. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Howard Richter Sent: Wednesday, January 26, 2011 08:28 AM To: arslist@ARSLIST.ORG Subject: Re: License Question... ** Matt, I just spent 5 days with BMC support trying to understand what a BMC:Remedy Service Desk license or a BMC Remedy Asset Configuration License is, since there is not pull down for either when you try to add a license. Maybe some one smarter then me (or BMC support) can help? hbr On Wed, Jan 26, 2011 at 11:09 AM, Matthew Perrault <matthew.perra...@genmills.com<mailto:matthew.perra...@genmills.com>> wrote: All, Currently we are paying for: BMC Remedy Self Service − User Add−On License According to BMC they state it is needed by end users to submit a request? But That doesn’t make sense. All you need to submit a request is to have a Read LICENSE, and Service Request User permissions. Now, I’ve done some searching on the web (couldn’t find anything in the documentation…) and apparently this “BMC Remedy Self Service” LICENSE is needed by the Request System. But How is it needed and Why is it needed? We have the BMC:SR Mgmt Application license, is this the same thing? Then I take a look at the quantity of these Licenses that we have, and they seem either WAY too low, or WAY too high. Any help would be appreciated, Thanks Matt P. -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = hbr4...@gmail.com<mailto:hbr4...@gmail.com> LinkedIn Profile = http://www.linkedin.com/in/hbr4270 _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
