David, The statement "it represents the total number of users that your organization expects to access...", that does not hold true for floating Self-Service correct?
Say we have "BMC Remedy Self Service - Floating User Add-On License 20-Pk Lsn" and have 14,000 potential users who would access SRM (our total expected user count). Since it is a floating license this should cover the 14k people who may need to request something from our IT dept or search the KB? Assuming no more than 20 people at a time are trying to use Self-Service functionality, correct? Jason On Wed, Jan 26, 2011 at 8:50 AM, Easter, David <david_eas...@bmc.com> wrote: > The BMC Remedy Self-Service license is a business license, not a > programmatic license. It's nothing to do with read or write licenses. It > represents the total number of users that your organization expects to > access Service Request Management to submit or check status on service > requests and utilize Remedy Knowledge Management based self-service > knowledge articles. Self-Service pricing is based on that number of users. > > > > > Additional, and programmatic, licenses are required for the "back-end" > processing of such service requests. Those additional licenses represent > the write licenses needed for your SRM Analysts/technicians, Service Desk > technicians, Change Managers, Asset Managers, etc. > > > > -David J. Easter > > Manager of Product Management, Remedy Platform > > BMC Software, Inc. > > > > The opinions, statements, and/or suggested courses of action expressed in > this E-mail do not necessarily reflect those of BMC Software, Inc. My > voluntary participation in this forum is not intended to convey a role as a > spokesperson, liaison or public relations representative for BMC Software, > Inc. > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Matthew Perrault > *Sent:* Wednesday, January 26, 2011 08:25 AM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: License Question... > > > > Sorry forgot to Add. > > ITSM 7.1 > > ARS 7.1 Patch 8 > > > > Thanks > > > > *From:* Matthew Perrault > *Sent:* Wednesday, January 26, 2011 10:10 AM > *To:* 'arslist@ARSLIST.ORG' > *Subject:* License Question... > > > > All, > > Currently we are paying for: > > BMC Remedy Self Service - User Add-On License > > According to BMC they state it is needed by end users to submit a request? > > But That doesn't make sense. > > All you need to submit a request is to have a Read LICENSE, and Service > Request User permissions. > > > > Now, I've done some searching on the web (couldn't find anything in the > documentation...) and apparently this "BMC Remedy Self Service" LICENSE > > is needed by the Request System. > > > > But How is it needed and Why is it needed? > > We have the BMC:SR Mgmt Application license, is this the same thing? > > Then I take a look at the quantity of these Licenses that we have, and they > seem either WAY too low, or WAY too high. > > > > Any help would be appreciated, > > Thanks > > Matt P. > > > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
