David, You are saying this because the 14,000 employees in your example may need to work on tickets others have submitted?
My impression was that if you have “x” number of employees that use the system -- but only “y” work on tickets sent by others, you’d require “y” fixed licenses or maybe “y/20” floating licenses… Assuming “submitter mode locked” was in use and thus submitters could interact with their own tickets, but only read others’s tickets… While the “y” group could do the ticket management (such as a help desk… working on problems submitted by areas outside their area) True? Thanks, Chas Subject: Re: License Question... The ratio for the floating Self-Service licenses is 100 to 1 – i.e. if you have 14,000 employees that could potentially access the system, you’d need 140 floating licenses. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Wednesday, January 26, 2011 01:03 PM To: arslist@ARSLIST.ORG Subject: Re: License Question... ** David, The statement "it represents the total number of users that your organization expects to access...", that does not hold true for floating Self-Service correct? Say we have "BMC Remedy Self Service - Floating User Add-On License 20-Pk Lsn" and have 14,000 potential users who would access SRM (our total expected user count). Since it is a floating license this should cover the 14k people who may need to request something from our IT dept or search the KB? Assuming no more than 20 people at a time are trying to use Self-Service functionality, correct? Jason On Wed, Jan 26, 2011 at 8:50 AM, Easter, David <david_eas...@bmc.com<mailto:david_eas...@bmc.com>> wrote: The BMC Remedy Self-Service license is a business license, not a programmatic license. It’s nothing to do with read or write licenses. It represents the total number of users that your organization expects to access Service Request Management to submit or check status on service requests and utilize Remedy Knowledge Management based self-service knowledge articles. Self-Service pricing is based on that number of users. Additional, and programmatic, licenses are required for the “back-end” processing of such service requests. Those additional licenses represent the write licenses needed for your SRM Analysts/technicians, Service Desk technicians, Change Managers, Asset Managers, etc. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Matthew Perrault Sent: Wednesday, January 26, 2011 08:25 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: License Question... Sorry forgot to Add. ITSM 7.1 ARS 7.1 Patch 8 Thanks From: Matthew Perrault Sent: Wednesday, January 26, 2011 10:10 AM To: 'arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>' Subject: License Question... All, Currently we are paying for: BMC Remedy Self Service − User Add−On License According to BMC they state it is needed by end users to submit a request? But That doesn’t make sense. All you need to submit a request is to have a Read LICENSE, and Service Request User permissions. Now, I’ve done some searching on the web (couldn’t find anything in the documentation…) and apparently this “BMC Remedy Self Service” LICENSE is needed by the Request System. But How is it needed and Why is it needed? We have the BMC:SR Mgmt Application license, is this the same thing? Then I take a look at the quantity of these Licenses that we have, and they seem either WAY too low, or WAY too high. Any help would be appreciated, Thanks Matt P. _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ ________________________________ This email is confidential and intended solely for the use of the individual(s) to whom it is addressed. The information contained in this message may be privileged and confidential and protected from disclosure. If you are not the author's intended recipient, be advised that you have received this email in error and that any use, dissemination, forwarding, printing, or copying of this email is strictly prohibited. If you have received this email in error please delete all copies, both electronic and printed, and contact the author immediately.
