From the Configuration Guide: The Submitter Mode options are
Locked—Enables users who have their name in the Submitter field to modify requests without a write license. This does not apply to users with a Restricted Read license who cannot modify requests under any circumstances. In the locked submitter mode, after the entry is submitted, the value in the Submitter field cannot be changed. Changeable—Requires users to have a write license to change any record, including requests for which they are the submitter. So ignoring business licensed rights for the moment, a user with a read license and submitter mode set to “Locked” would be technically able to submit data to the system and modify their own submissions since their name is in the “Submitter” field. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roberts, Chas Sent: Thursday, January 27, 2011 09:11 AM To: arslist@ARSLIST.ORG Subject: Re: License Question... Notwithstanding any requirements for licensing that may apply for using canned applications, is my understanding of “Submitter Mode Locked” sound? I am only referring to user developed ARS apps. Chas Subject: Re: License Question... You are purchasing the business license rights to use the Self-Service applications (SRM and RKM) in a defined manner – namely to allow end-users to submit service requests, view their service requests and to view knowledge articles provided for self-service. Regardless of any other business rights obtained through other licenses purchased, you have to purchase Self-Service user capacity to use SRM and RKM for self-service. When you purchased AR System, you obtained unlimited rights to use the “free” read licenses within applications that have no other restrictions around their use. For Self-Service, there is an additional business license right that is needed to use the applications for a specific purpose. Regardless of the technology that enables their use, you have to have the business license rights to use the application as defined in your purchase contract. The Self-Service business license is needed in addition to any other licenses. Trying to make this into a dumb metaphor, think about a fishing license. A fishing license enables you to go fishing. However, while the fishing license enables you to fish, there may be additional rules in place that limit you to catch a certain number of fish, only fish in certain places or disallow the catching of certain kinds of fish. Even though your fishing license says you can go fishing, that license is further modified by other “contracts” (in this case, laws or regulations). So just because I have a fishing license that lets me catch an unlimited amount of sardines, that same license may not enable me to catch an unlimited amount of tuna. To catch additional tuna, I may have to get a business license that allows me to catch more than what I could normally catch with a standard fishing license. So if you use the SRM or RKM applications for self-service as an end user – regardless of other licenses or enabled technology – you need to have the business rights to use the application for that purpose. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roberts, Chas Sent: Thursday, January 27, 2011 07:54 AM To: arslist@ARSLIST.ORG Subject: Re: License Question... Thanks, David. Now I am confused. Isn’t the purpose of the “Submitter Mode Locked” to enable “Requesters” to interact (including providing supplemental information) with tickets they have “Submitted”, without the cost of a license? Not tickets that others have “Submitted”, but only where they were the “Submitter”. In the case of a user created ARS application, the requirement for purchasing licenses is limited to folks who need to update tickets “Submitted” by others? And at the same time, cannot users who have no license other than the free read license, browse the tickets contained within a user created ARS application, freely viewing a ticket regardless of who “Submitted” it? Chas
