Hi all, I did not understand the license... well, but the fishing model really help me here... This is a great thread, as I learn something new today.
Thanks Andrew. On Thu, Jan 27, 2011 at 11:42 AM, Brock, Anne <anne_br...@bmc.com> wrote: > And just as a reminder (although Dave is the official voice of BMC) - > > > > Free read/submit is intended as a convenience for people - usually end > users - to submit their own tickets; if they then need to add an update > they can. > > > > One should not try to get around this by, for an example, having a help > desk person take the ticket on the phone; putting them as the submitter; and > then letting them work the ticket through to the end or put in updates from > the second level people who are actually working the ticket without a write > license. Or let's say I'm a change person; if I open a change request for > myself and then want to work it all the way through to completion - I should > have a write license. > > > > If one is working a ticket, one is expected to have a write license. There > are always technical tricks you can do, but those are not allowed (the EULA > has wording to this effect). > > > > Anne > > *** not speaking officially from BMC but trying to ensure the point of read > vs write licenses are not missed *** > > > > now, back to the smoked salmon... > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Roberts, Chas > *Sent:* Thursday, January 27, 2011 10:38 AM > > *To:* arslist@ARSLIST.ORG > *Subject:* Re: License Question... > > > > Hi David, > > > > Thank you. > > > > So in the case of custom in-house developed ARS applications licenses are > required to be purchased for those who need update access to tickets they > did not submit, in effect limiting the licenses required to only those > individuals, rather than some percentage of the total population of > submitters, correct? > > > > Or put another way, there is no requirement to purchase a large number of > unnecessary licenses for those who do not update tickets they did not > submit? > > > > > > Chas > > > > > > *Subject:* Re: License Question... > > > > From the Configuration Guide: > > > > The Submitter Mode options are > > > > *Locked*—Enables users who have their name in the Submitter field to > modify requests without a write license. This does not apply to users with a > Restricted Read license who cannot modify requests under any circumstances. > In the locked submitter mode, after the entry is submitted, the value in the > Submitter field cannot be changed. > > > > *Changeable*—Requires users to have a write license to change any record, > including requests for which they are the submitter. > > > > So ignoring business licensed rights for the moment, a user with a read > license and submitter mode set to “Locked” would be technically able to > submit data to the system and modify their own submissions since their name > is in the “Submitter” field. > > > > -David J. Easter > > Manager of Product Management, Remedy Platform > > BMC Software, Inc. > > > > The opinions, statements, and/or suggested courses of action expressed in > this E-mail do not necessarily reflect those of BMC Software, Inc. My > voluntary participation in this forum is not intended to convey a role as a > spokesperson, liaison or public relations representative for BMC Software, > Inc. > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Roberts, Chas > *Sent:* Thursday, January 27, 2011 09:11 AM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: License Question... > > > > Notwithstanding any requirements for licensing that may apply for using > canned applications, is my understanding of “Submitter Mode Locked” sound? > > > > I am only referring to user developed ARS apps. > > > > > > Chas > > > > > > *Subject:* Re: License Question... > > > > You are purchasing the business license rights to use the Self-Service * > applications* (SRM and RKM) in a defined manner – namely to allow > end-users to submit service requests, view their service requests and to > view knowledge articles provided for self-service. Regardless of any other > business rights obtained through other licenses purchased, you have to > purchase Self-Service user capacity to use SRM and RKM for self-service. > > > > When you purchased AR System, you obtained unlimited rights to use the > “free” read licenses within applications that have no other restrictions > around their use. For Self-Service, there is an additional business license > right that is needed to use the applications for a specific purpose. > Regardless of the technology that enables their use, you have to have the > business license rights to use the application as defined in your purchase > contract. The Self-Service business license is needed in addition to any > other licenses. > > > > Trying to make this into a dumb metaphor, think about a fishing license. A > fishing license enables you to go fishing. However, while the fishing > license enables you to fish, there may be additional rules in place that > limit you to catch a certain number of fish, only fish in certain places or > disallow the catching of certain kinds of fish. Even though your fishing > license says you can go fishing, that license is further modified by other > “contracts” (in this case, laws or regulations). So just because I have a > fishing license that lets me catch an unlimited amount of sardines, that > same license may not enable me to catch an unlimited amount of tuna. To > catch additional tuna, I may have to get a business license that allows me > to catch more than what I could normally catch with a standard fishing > license. > > > > So if you use the SRM or RKM applications for self-service as an end user – > regardless of other licenses or enabled technology – you need to have the > business rights to use the application for that purpose. > > > > -David J. Easter > > Manager of Product Management, Remedy Platform > > BMC Software, Inc. > > > > The opinions, statements, and/or suggested courses of action expressed in > this E-mail do not necessarily reflect those of BMC Software, Inc. My > voluntary participation in this forum is not intended to convey a role as a > spokesperson, liaison or public relations representative for BMC Software, > Inc. > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Roberts, Chas > *Sent:* Thursday, January 27, 2011 07:54 AM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: License Question... > > > > Thanks, David. > > > > Now I am confused. > > > > Isn’t the purpose of the “Submitter Mode Locked” to enable “Requesters” to > interact (including providing supplemental information) with tickets they > have “Submitted”, without the cost of a license? Not tickets that others > have “Submitted”, but only where they were the “Submitter”. > > > > In the case of a user created ARS application, the requirement for > purchasing licenses is limited to folks who need to update tickets > “Submitted” by others? > > > > And at the same time, cannot users who have no license other than the free > read license, browse the tickets contained within a user created ARS > application, freely viewing a ticket regardless of who “Submitted” it? > > > > > > Chas > > > > > ------------------------------ > > This email is confidential and intended solely for the use of the > individual(s) to whom it is addressed. The information contained in this > message may be privileged and confidential and protected from disclosure. > > If you are not the author's intended recipient, be advised that you have > received this email in error and that any use, dissemination, forwarding, > printing, or copying of this email is strictly prohibited. If you have > received this email in error please delete all copies, both electronic and > printed, and contact the author immediately. > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
