Hi, Listers
My mind is a bit sidetracked today, so bare with my on my elementary
question.
I am tasked to provide reports on ticket history, namely, all status
changes and group assignments and date them. My question is, is there a table
in Remedy that keeps this transaction? I can create a new form to track
these, triggered by filters/active links, but before I do, I just wanted to
know if its already there OOTB.
We do not have SLM, Business Analytics, or Flashboards/Dashboards
installed. And we are running a dinosaur in Remedy ARS 6.03 and Help Desk 6.0.
We are pushing up to 7.6, but in the meantime we wanted something in place
before the migration journey.
I guess what I am looking for is some advice, like wait for 7.6 or install
BA, etc...
Thanks,
Saji
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