Hi jaya, Yes,you have to define the rule under the custome configuration for PM.
Thanks & Regards Prasanth.P ________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of jaya munjal Sent: Thursday, February 17, 2011 8:49 PM To: [email protected] Subject: Relating Task and Problems ** Hi List I have instllated ITSM 7.6.03 and have done no customization. I have an issue that I am able to resolve Problem Tikcets even if related tasks are still open. Do I need to do any configuration for the same. ITSM 7.6.03 ARS 7.6.03 OS - Windows 2008 DB - Oracle Mid-Tier - 7.6.04 Thanks Jaya _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ Please do not print this email unless it is absolutely necessary. The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
