I logged an installer defect with 7.5.00 patches 003 and 004 of the email engine last Feb-Mar (yes, 2010). The support tech gave me some stuff about manually installing the service, but I wanted their ARS installer fixed since this was just another in a long line of test servers that uncovered installer and code problems. Here are some notes from that:
================================================= This mail is regarding Issue ISS03560828 with issue summary as: After applying patch 003 to an ARS 7.5.00.002 server (upgraded from 7.1.00.002 much earlier), the AREMail service is no longer installed. There is no Windows service, although the files exist. Re-running the 7.5.00.003 installer does not repair it. There is one way to create Email Engine Service manually:- There is the armaild.bat file in Email Engine installation directory, it has this setup to install or uninstall the service. You just run the batch file with the right parameters and it creates the service. The problem is that you have to get all the parameters right and it's not documented in such a way that makes it effortless. And also, this is not supported. There's a possibility that you will spend a lot of time just trying to get this to work. ------------------------------------------------------------------------------- The armail.bat has a few typos so it should not work correctly as-is. The example is: rem Example Usage : emaild.bat install C:\Progra~1\Java\j2re1.4.1_01\bin\client\jvm.dll C:\Progra~1\ARSyst~1\AREmail It should read rem Example Usage : armaild.bat install C:\Progra~1\Java\j2re1.4.1_01\bin\client\jvm.dll C:\Progra~1\ARSyst~1\AREmail The notes state that you cannot have spaces in your paths. But I tested with spaces and double quotes and it worked. The example does not include parameters 4 and 5, AR Library Version AR Server Name, respectively. They are not required to run the batch file but the service won't work without them I used the following: armaild.bat install "C:\Program Files\Java\jre6\bin\jvm.dll" "C:\Program Files\BMC Software\ARSystem\AREmail" 7.5 servicetest This worked and created the Service correctly. =================================================== The problem was not solved in Patch 004, either: -----Original Message----- The patch 004 installer has the same problem that I encountered with 003; it does not assemble the domain and account information that it has prompted for into a proper domain\account value with which to install the AREmail service. I have reported this before, on some patch of 7.1 I believe. Anyway, the instructions he went me in Feb 2010 _might_ help you out. I pretty much abandoned 7.5 at multiple patch levels and waited for the next major release (we are still in production on 7.1.00.002). The cleanest version I've worked with since was 7.6.03; 7.6.04 is not quite as stable over multiple components. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Sharon Menachem Sent: Saturday, February 19, 2011 8:08 PM To: [email protected] Subject: No Email Service on Installation Importance: High ** Hi All, I am in the process of installing a new production server - Win2003 ARS 7.5 p 3 on SQL 2005 - as a result of a hardware crash. I have installed and reinstalled over and over and no matter what I do the email service is not installed. The email engine itself is installed as I can send out an email from remedy. However without the service I don't have incoming email. I have tried to create a service using the armaild.bat but all it does is run lines and lines of code and it does nothing. This is the syntax of the armaild.bat file that I am using: "armaild.bat" -install "BMC Remedy Email Engine - rwrmdyah202" "C:\Program Files\Java\jre6\bin\java.dll"-Djava.library.path="d:\program files\bmc software\arsystem\aremail" -Djava.class.path="%~f3\emaildaemon.jar;%~f3\commons-configuration-1.3.jar;%~f3\commons-beanutils.jar;%~f3\commons-collections-3.2.jar;%~f3\commons-digester-1.7.jar;%~f3\commons-lang-2.2.jar;%~f3\icu4j.jar;%~f3\spring.jar;%~f3\commons-logging-1.1.jar;%~f3\commons-codec-1.3.jar;%~f3\Logger.jar;%~f3\log4j-1.2.14.jar;%~f3\arapi%4.jar;%~f3\arutil%4.jar;%~f3\arrpc%4.jar;%~f3\oncrpc.jar;%~f3\arcmn%4.jar;%~f3\activation.jar;%~f3\mail.jar;%~f3\imap.jar;%~f3\smtp.jar;%~f3\pop3.jar;%~f3\armapi%4.jar;%~f3;." -start com.bmc.arsys.emaildaemon.EmailDaemon -out "%~f3\logs\stdout.log" -err "%~f3\logs\stderr.log" -current "d:\program files\bmc software\arsystem\aremail" What am I doing wrong? Thanks, Sharon _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
