When I did an install of ARS 7.6.3 and email I tried to configure my Incoming email at install and it prevented the service to be installed. Here is what I got from BMC that finally fixed it. I delete most of the references to email in this file and tried again without trying to configure incoming during the installer but after it was installed. The user name and password are likely in the install configuration file
ARSystemInstalledConfiguration.xml. This file is in the directory where AR Server is being installed. Please delete it and then retry the install. It should work this time around. ________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Sharon Menachem Sent: Saturday, February 19, 2011 11:55 PM To: [email protected] Subject: Re: No Email Service on Installation ** ~f3 resolves to the directory where aremail is installed. Chris, I have been on the phone with someone from BMC for the past 2 hours among other trying to get the service created manually but it just isn't working. Right now email is running using emailstart.bat and with Outlook open it even manages to parse the emails into the system. I'll wait and see what 2nd level support has to offer. Thanks, Sharon From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Joe Martin D'Souza Sent: Sunday, February 20, 2011 9:47 AM To: [email protected] Subject: Re: No Email Service on Installation ** Your batch file refers to a path starting with f3\ ... what drive is that? Joe From: Sharon Menachem <mailto:[email protected]> Sent: Saturday, February 19, 2011 9:07 PM Newsgroups: public.remedy.arsystem.general To: [email protected] Subject: No Email Service on Installation ** Hi All, I am in the process of installing a new production server - Win2003 ARS 7.5 p 3 on SQL 2005 - as a result of a hardware crash. I have installed and reinstalled over and over and no matter what I do the email service is not installed. The email engine itself is installed as I can send out an email from remedy. However without the service I don't have incoming email. I have tried to create a service using the armaild.bat but all it does is run lines and lines of code and it does nothing. This is the syntax of the armaild.bat file that I am using: "armaild.bat" -install "BMC Remedy Email Engine - rwrmdyah202" "C:\Program Files\Java\jre6\bin\java.dll"-Djava.library.path="d:\program files\bmc software\arsystem\aremail" -Djava.class.path="%~f3\emaildaemon.jar;%~f3\commons-configuration-1.3.j ar;%~f3\commons-beanutils.jar;%~f3\commons-collections-3.2.jar;%~f3\comm ons-digester-1.7.jar;%~f3\commons-lang-2.2.jar;%~f3\icu4j.jar;%~f3\sprin g.jar;%~f3\commons-logging-1.1.jar;%~f3\commons-codec-1.3.jar;%~f3\Logge r.jar;%~f3\log4j-1.2.14.jar;%~f3\arapi%4.jar;%~f3\arutil%4.jar;%~f3\arrp c%4.jar;%~f3\oncrpc.jar;%~f3\arcmn%4.jar;%~f3\activation.jar;%~f3\mail.j ar;%~f3\imap.jar;%~f3\smtp.jar;%~f3\pop3.jar;%~f3\armapi%4.jar;%~f3;." -start com.bmc.arsys.emaildaemon.EmailDaemon -out "%~f3\logs\stdout.log" -err "%~f3\logs\stderr.log" -current "d:\program files\bmc software\arsystem\aremail" What am I doing wrong? Thanks, Sharon _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
