How about having more than one web session for an admin user and a regular during testing. Soon as the second user logs in the first user is cleared.
On Tue, Feb 22, 2011 at 10:15 AM, Easter, David <david_eas...@bmc.com>wrote: > ** > > Ø How do we deal with situations where "Modify All" is necessary? > > > > Modify All is available on the web client. From the BMC Remedy Mid-Tier > Guide (Chapter 3): > > > > Modify All: Performs a Modify action on fields in selected requests. This > button is visible for the user in Modify mode only. > > > > and… > > > > *To modify several requests at once* > > 1 Open the form containing the request that you want to change. > > 2 If the form is not in Search mode, click New Search. > > 3 Search for the requests. > > The Results pane lists the requests that match the search criteria. > > 4 Select the requests that you want to change. > > Use the CTRL or SHIFT key to select more than one request. > > 5 Click Modify all. > > The Details pane changes to Modify All mode, and a blank form is displayed. > > 6 Fill in the fields you want updated for every request. > > The data you enter in the fields will be applied to all the selected > requests; therefore, fill in only the fields that you want updated on every > request you have selected. > > 7 Click Save. > > A dialog box appears, listing the number of requests that will be modified > and prompting you to confirm your modifications. > > * * > > *WARNING* > > You cannot undo this action if you select Yes. > > > > 8 Click Yes to confirm. > > > > -David J. Easter > > Manager of Product Management, Remedy Platform > > BMC Software, Inc. > > > > The opinions, statements, and/or suggested courses of action expressed in > this E-mail do not necessarily reflect those of BMC Software, Inc. My > voluntary participation in this forum is not intended to convey a role as a > spokesperson, liaison or public relations representative for BMC Software, > Inc. > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Sanford, Claire > *Sent:* Monday, February 21, 2011 07:48 AM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: 7.6.04 ITSM No more UT Questions > > > > ** > > I highlighted two of Joe's questions and comments. They really hit home > here with my users. > > > > How do we deal with situations where "Modify All" is necessary? > > > > How do we deal with teams that work on a daily basis using macros to search > for specific work/tickets without having to build the query every time. I > understand "saved searches" they pass the macros around and they are > already pushing back and I don't even have it installed for them to look > at/play with yet. > > > > How do people pull their own ad hoc reports, based on their own criteria, > into a .csv file if there is no user tool. They don't want a crystal > report. They want a report they can massage and manipulate etc. Ad Hoc > reports were a huge factor when we looked at keeping Remedy vs. "the other > guys" and we were told that that would not be a problem. > > > > Can they use the last created version of the UT on the 7.6.04 version? > > > > I have a very unhappy user community and I only showed it to a few in my > heavy user group. Can't wait for the rest of them.... > > > > > > *Claire Sanford* > Information Systems Division > Memorial Hermann Healthcare System > System Services Tower North - 2:105 > 920 Frostwood, Houston, TX 77024 > Phone: 713 338 6035 > claire.sanf...@memorialhermann.org* * > > > ------------------------------ > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Roger Justice > *Sent:* Friday, February 18, 2011 8:11 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: 7.6.04 ITSM not working in client, but works on web > > ** Capture the workflow on the WEB to display the Consoles in the View > Field and I think you will better understand the changes and the reason for > the changes. To make the WEB faster and better than the WUT. > > > > -----Original Message----- > From: Joe Martin D'Souza <jdso...@shyle.net> > To: arslist <arslist@ARSLIST.ORG> > Sent: Fri, Feb 18, 2011 9:07 pm > Subject: Re: 7.6.04 ITSM not working in client, but works on web > > ** > > Like David Easter responded, with quotations from the manuals, these > consoles are no longer supported on the WUT.. > > > > I wonder if there is a registry hack or something to make it work like the > Server Information when it was deprecated from the Admin tool.. *What > happens in instances where some of the customers may not be prepared to go > the web way for whatever reasons.* I am currently facing a few minor > issues to get Flash Active X endorsed at one customer to make all this work, > as in their environment only the Flash plugin is endorsed and apparently > this is not enough to display all the Flash action menus etc. from these > consoles. Installing just the Flash plugin appears not to satisfy the > requirement for Flash although you do not get a warning on the login screens > about flash missing.. > > > > Having faced this problem (still facing but working on a resolution path to > get what's required endorsed) *I could kind of wish there was a hack to > make it happen on the User Tool maybe to at least buy some time until it is > endorsed and then move towards the web interface..* The current design > almost calls for a hard stop to progressing until we get our necessary > endorsements.. Luckily we are still on development phase.. > > > > Joe > > > > *From:* Mark Lev <mark....@rightstar.com> > > *Sent:* Friday, February 18, 2011 5:28 PM > > *Newsgroups:* public.remedy.arsystem.general > > *To:* arslist@ARSLIST.ORG > > *Subject:* 7.6.04 ITSM not working in client, but works on web > > > > ** > > Hello All, > > > > I just installed 7.6.04 (Windows 2003 Server/SQL Server 2005 ) and > everything works great on the web. > > > > Within the client, the Incident Management Console, Change Management > Console, Incident Form, Change Form do not show. White box and that’s it. > The Welcome… doesn’t show name as it should. > > > > Most common forms (CTM:People, etc) work fine. > > > > Anyone see this or have any suggestions? > > > > No errors that I was able to see in logs. > > > > Thanks, > > Mark > > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
