Ø How do we deal with situations where "Modify All" is necessary?
Modify All is available on the web client. From the BMC Remedy Mid-Tier Guide (Chapter 3): Modify All: Performs a Modify action on fields in selected requests. This button is visible for the user in Modify mode only. and... To modify several requests at once 1 Open the form containing the request that you want to change. 2 If the form is not in Search mode, click New Search. 3 Search for the requests. The Results pane lists the requests that match the search criteria. 4 Select the requests that you want to change. Use the CTRL or SHIFT key to select more than one request. 5 Click Modify all. The Details pane changes to Modify All mode, and a blank form is displayed. 6 Fill in the fields you want updated for every request. The data you enter in the fields will be applied to all the selected requests; therefore, fill in only the fields that you want updated on every request you have selected. 7 Click Save. A dialog box appears, listing the number of requests that will be modified and prompting you to confirm your modifications. WARNING You cannot undo this action if you select Yes. 8 Click Yes to confirm. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Sanford, Claire Sent: Monday, February 21, 2011 07:48 AM To: [email protected] Subject: Re: 7.6.04 ITSM No more UT Questions ** I highlighted two of Joe's questions and comments. They really hit home here with my users. How do we deal with situations where "Modify All" is necessary? How do we deal with teams that work on a daily basis using macros to search for specific work/tickets without having to build the query every time. I understand "saved searches" they pass the macros around and they are already pushing back and I don't even have it installed for them to look at/play with yet. How do people pull their own ad hoc reports, based on their own criteria, into a .csv file if there is no user tool. They don't want a crystal report. They want a report they can massage and manipulate etc. Ad Hoc reports were a huge factor when we looked at keeping Remedy vs. "the other guys" and we were told that that would not be a problem. Can they use the last created version of the UT on the 7.6.04 version? I have a very unhappy user community and I only showed it to a few in my heavy user group. Can't wait for the rest of them.... Claire Sanford Information Systems Division Memorial Hermann Healthcare System System Services Tower North - 2:105 920 Frostwood, Houston, TX 77024 Phone: 713 338 6035 [email protected] ________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Roger Justice Sent: Friday, February 18, 2011 8:11 PM To: [email protected] Subject: Re: 7.6.04 ITSM not working in client, but works on web ** Capture the workflow on the WEB to display the Consoles in the View Field and I think you will better understand the changes and the reason for the changes. To make the WEB faster and better than the WUT. -----Original Message----- From: Joe Martin D'Souza <[email protected]> To: arslist <[email protected]> Sent: Fri, Feb 18, 2011 9:07 pm Subject: Re: 7.6.04 ITSM not working in client, but works on web ** Like David Easter responded, with quotations from the manuals, these consoles are no longer supported on the WUT.. I wonder if there is a registry hack or something to make it work like the Server Information when it was deprecated from the Admin tool.. What happens in instances where some of the customers may not be prepared to go the web way for whatever reasons. I am currently facing a few minor issues to get Flash Active X endorsed at one customer to make all this work, as in their environment only the Flash plugin is endorsed and apparently this is not enough to display all the Flash action menus etc. from these consoles. Installing just the Flash plugin appears not to satisfy the requirement for Flash although you do not get a warning on the login screens about flash missing.. Having faced this problem (still facing but working on a resolution path to get what's required endorsed) I could kind of wish there was a hack to make it happen on the User Tool maybe to at least buy some time until it is endorsed and then move towards the web interface.. The current design almost calls for a hard stop to progressing until we get our necessary endorsements.. Luckily we are still on development phase.. Joe From: Mark Lev<mailto:[email protected]> Sent: Friday, February 18, 2011 5:28 PM Newsgroups: public.remedy.arsystem.general To: [email protected]<mailto:[email protected]> Subject: 7.6.04 ITSM not working in client, but works on web ** Hello All, I just installed 7.6.04 (Windows 2003 Server/SQL Server 2005 ) and everything works great on the web. Within the client, the Incident Management Console, Change Management Console, Incident Form, Change Form do not show. White box and that's it. The Welcome... doesn't show name as it should. Most common forms (CTM:People, etc) work fine. Anyone see this or have any suggestions? No errors that I was able to see in logs. Thanks, Mark _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
