Hi Check if the users have both restricted access and general access in the user form record. If it is there and still not working, then again uncheck and recheck the restricted access and general access chk box in the Ctm people form. It worked for us for a similar error.
Thanks Mohan Sent from my iPhone On Feb 23, 2011, at 12:24 PM, "[email protected]" <[email protected]> wrote: > Hi, > I'm sorry but the user has the correct permissions (I checked CTM: People > Permission Group). this is really to funny! Do you have any good ideas? > Thanks > again ... > Peter > >> ----Messaggio originale---- >> Da: [email protected] >> Data: 23-feb-2011 17.27 >> A: <[email protected]> >> Ogg: Re: Strange Error (ARERR 326) on registration ticket. >> >> Hi, >> >> I have had something like this before. Look in CTM:People Permission Group >> (I > think) for the login name and see that the user has General Access as one of > its application permissions. >> >> Kind regards >> Danny >> >> Single Sign On (SSO) for BMC Remedy AR System and ITSM >> http://www.javasystemsolutions.com/jss/ssoplugin >> >> -----Original Message----- >> From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST. > ORG] On Behalf Of [email protected] >> Sent: 23 February 2011 16:20 >> To: [email protected] >> Subject: Strange Error (ARERR 326) on registration ticket. >> >> Hello everyone, >> I try to register a ticket on service desk 7.1 got the following message: >> >> Unable to reset a required field to a NULL value: >> HPD: Help Desk Assignment Log: Assigned Group (ARERR 326) >> Unable to reset a required field to a NULL value: >> HPD: Help Desk Assignment Log: Assigned Group ID (ARERR 326) >> Unable to reset a required field to a NULL value: >> HPD: Help Desk Assignment Log: Assigned Support Organization (ARERR 326) >> Unable to reset a required field to a NULL value: >> HPD: Help Desk Assignment Log: Assigned Support Company (ARERR 326) >> >> What happens? I tried everything but nothing to do, it's a fix license user >> (such as all Users present on the system) and User Incident and Asset viewer. >> >> Can you help? Thanks in advance. >> Peter >> > >> _______________________________________________________________________________ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" >> > >> _______________________________________________________________________________ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" >> > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
