This is exactly why I was talking about multiple mid-tiers the other day - one with a long timeout for the helpdesk, one with a shorter timeout for everyone else, and another with the object list enabled for administrators/kinetic developers only. I don't think we have a choice with 7.6.04 - where the User Tool is almost useless.
Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Jason Miller Sent: Tuesday, March 08, 2011 3:06 PM To: [email protected] Subject: Re: Session timeout on Midtier ** Another option would be to have another Mid-Tier server with a different timeout value. We were planning on doing what Joe suggested for our service desk but recently have been kicking around the idea of a dedicated MT with a much longer timeout for them. Of course they need to know how to get to their own MT vs. what the rest of the enterprise uses as well as we have not worked out a way to enforce only the appropriate people are using this MT (wish there was a $MTSERVER$ keyword in AR). Worst case we can do it at the web server level to filter traffic. Jason Jason On Tue, Mar 8, 2011 at 12:36 PM, Joe Martin D'Souza <[email protected]<mailto:[email protected]>> wrote: ** Bola, Create workflow on forms where it should not timeout, to auto run a dummy transaction before the timeout happens.. This would mean a overhead on those clients by way of active links running on intervals running a dummy modify or create transaction to a dummy form.. Permit this workflow to run only when members of the groups that need this are logged in.. That would be the quickest and dirtiest and perhaps the only way of doing it... Cheers Joe From: Oyefeso, Bola<mailto:[email protected]> Sent: Tuesday, March 08, 2011 3:33 PM Newsgroups: public.remedy.arsystem.general To: [email protected]<mailto:[email protected]> Subject: Session timeout on Midtier ** Does anyone know how to make the session not to timeout for some groups on Middtier? Bola Oyefeso _attend WWRUG11 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
