We did work with BMC on some issues with AIE 7.6 patch 2 (we have a hot fix build now). We did the troubleshooting on the Hyper-V test environment and the subject of physical/virtual never came up. I imagine if there is an issue that completely stumps them they may ask for more details about the environment.
Jason On Fri, Mar 11, 2011 at 4:40 AM, Kailashnath A J < [email protected]> wrote: > ** > > Dear Jason, > > > > Thanks a lot for sharing your practice in a way that > precisely helps me, and I would like you to elucidate one more query, > according to BMC, the Hyper-V falls under Partially Supported Virtual > Environments and by any chance have you faced any such BMC issues specific > to the Virtual Environment, please share it if any. > > > > Hope with your amplification I could advance sound. > > > > Thanks and Regards, > > Kailashnath A J > > > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *Jason Miller > *Sent:* Friday, March 11, 2011 1:40 AM > *To:* [email protected] > *Subject:* Re: Is it Possible to Install ITSM in HyperV-Virtual > Environment ! > > > > ** Kailashnath, > > > The OS and application are the same no matter if installed on server > hardware directly or virtual, installed on Hyper-V or VMware. > > Our test ITSM 7.6 system is on Hyper-V and production is on VMware ESX (the > prod db server is physical though). Users access ITSM by connecting to the > Mid-Tier server with their web browser. The same is true for using the > Windows User Tool and Developer Studio, we just connect to the application > server instead. It works very well. > > There is a quote from the 7.6.03 beta I see come up occasionally regarding > the speed of the first ITSM Preconfigured Suite Stack Installer. That > performance (installed in less than an hour) was experienced on a single > Hyper-V / Windows 2008 R2 server (app/db/web) that was underpowered for I > was asking of it. Granted that was for installing and not under user load, > the point being there really is no functional difference between hardware or > virtual. > > Hope that helps, > Jason > > On Wed, Mar 9, 2011 at 3:46 AM, Kailashnath A J < > [email protected]> wrote: > > ** > > Hi Folks, > > > > I would like you to share your experience of installation > of BMC Remedy with BMC Service Desk on a HyperV-Virtual environment? > > > > If so, how the end users will be accessing the console to raise a request? > > > > Kindly clarify. > > > > Thanks and Regards, > > Kailashnath A J > > *Please do not print this email unless it is absolutely necessary. * > > The information contained in this electronic message and any attachments to > this message are intended for the exclusive use of the addressee(s) and may > contain proprietary, confidential or privileged information. If you are not > the intended recipient, you should not disseminate, distribute or copy this > e-mail. Please notify the sender immediately and destroy all copies of this > message and any attachments. > > WARNING: Computer viruses can be transmitted via email. The recipient > should check this email and any attachments for the presence of viruses. The > company accepts no liability for any damage caused by any virus transmitted > by this email. > > www.wipro.com > > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ > > > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ > > * Please do not print this email unless it is absolutely necessary. * > > The information contained in this electronic message and any attachments to > this message are intended for the exclusive use of the addressee(s) and may > contain proprietary, confidential or privileged information. If you are not > the intended recipient, you should not disseminate, distribute or copy this > e-mail. Please notify the sender immediately and destroy all copies of this > message and any attachments. > > WARNING: Computer viruses can be transmitted via email. The recipient > should check this email and any attachments for the presence of viruses. The > company accepts no liability for any damage caused by any virus transmitted > by this email. > > www.wipro.com > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
