Dear David,
Thanks for updating me on latest compatibility matrix.
Thanks and Regards,
Kailashnath A J
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David
Sent: Friday, March 11, 2011 11:49 PM
To: arslist@ARSLIST.ORG
Subject: Re: Is it Possible to Install ITSM in HyperV-Virtual Environment !
**
Ø , according to BMC, the Hyper-V falls under Partially Supported Virtual
Environments
Hyper-V actually falls under Fully Supported Virtual Environments in AR System
7.6.0x... Please refer to the latest compatibility matrix.
http://media.cms.bmc.com/documents/AR+System+7.6.04+Compatibility+Matrix.pdf
-David J. Easter
Manager of Product Management, Remedy Platform
BMC Software, Inc.
The opinions, statements, and/or suggested courses of action expressed in this
E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary
participation in this forum is not intended to convey a role as a spokesperson,
liaison or public relations representative for BMC Software, Inc.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kailashnath A J
Sent: Friday, March 11, 2011 04:41 AM
To: arslist@ARSLIST.ORG
Subject: Re: Is it Possible to Install ITSM in HyperV-Virtual Environment !
**
Dear Jason,
Thanks a lot for sharing your practice in a way that precisely
helps me, and I would like you to elucidate one more query, according to BMC,
the Hyper-V falls under Partially Supported Virtual Environments and by any
chance have you faced any such BMC issues specific to the Virtual Environment,
please share it if any.
Hope with your amplification I could advance sound.
Thanks and Regards,
Kailashnath A J
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Friday, March 11, 2011 1:40 AM
To: arslist@ARSLIST.ORG
Subject: Re: Is it Possible to Install ITSM in HyperV-Virtual Environment !
** Kailashnath,
The OS and application are the same no matter if installed on server hardware
directly or virtual, installed on Hyper-V or VMware.
Our test ITSM 7.6 system is on Hyper-V and production is on VMware ESX (the
prod db server is physical though). Users access ITSM by connecting to the
Mid-Tier server with their web browser. The same is true for using the Windows
User Tool and Developer Studio, we just connect to the application server
instead. It works very well.
There is a quote from the 7.6.03 beta I see come up occasionally regarding the
speed of the first ITSM Preconfigured Suite Stack Installer. That performance
(installed in less than an hour) was experienced on a single Hyper-V / Windows
2008 R2 server (app/db/web) that was underpowered for I was asking of it.
Granted that was for installing and not under user load, the point being there
really is no functional difference between hardware or virtual.
Hope that helps,
Jason
On Wed, Mar 9, 2011 at 3:46 AM, Kailashnath A J <kailashnath.jeya...@wipro.com>
wrote:
**
Hi Folks,
I would like you to share your experience of installation of
BMC Remedy with BMC Service Desk on a HyperV-Virtual environment?
If so, how the end users will be accessing the console to raise a request?
Kindly clarify.
Thanks and Regards,
Kailashnath A J
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