We've had this happen under at least two conditions we know of and were able to prove:
1. One or more very large attachments in an attachment pool--appeared to actually be timing out based on volume. We reduced the attachment sizes (pictures), resaved over the others, and problem went away. 2. Attachments of zero length (zero byte file). //SIGNED// Craig Carter Information Technology Manager, RSP -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of ARSmarts Support Sent: Friday, March 18, 2011 8:39 AM To: [email protected] Subject: Re: Unable to set up data connection (ARERR 9351) ** Hello Peter, We have seen this message many times when there is a reverse proxy between the web browser and the midtier. Is it your case ? Best regards, ARSmarts Support Team ARSmarts, your most useful AR System companion. www.ARSmarts.com <http://www.ARSmarts.com/> On 18 Mar 2011, at 15:26, [email protected] wrote: Hello everyone, a group of operators can not navigate on the Service Desk because random warning appears: Unable to set up data connection, Which Is Preventing the application from working Correctly (ARERR 9351). Can you help me? Thank you very much Peter Mid Tier Version 7.1.00 Patch 007 200904060530 Web Server Information Apache Tomcat/5.5.25 Operating System Name Windows 2003 Java Version 1.6.0_23 Definition Change Check Interval(Seconds) 3600 Session Timeout (Minutes) 90 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
