I tried it; neither myself nor *BMC support* could get it to work. In fact BMC support tossed the problem over the fence to SAP, who's only response (via BMC support) was, "...SAP suggests we use Vintela or Trusted Authentication products..."
Ahem... Not only did they give up trying to support their own product, but referred me to some other SSO solutions. To be fair, this wasn't the experienced BMC support-staff in Houston, this was BMC's "we don't really know the product, but we can read scripts" support-staff in India. Your mileage (and other opinions) may vary, but Atrium SSO does not appear ready for prime time and I can only recommend it as a curiosity to be toyed with in a sand-box environment -- and only if you really enjoy frustration. Good luck! JDHood On Thu, Mar 31, 2011 at 4:01 PM, Pierson, Shawn <[email protected]>wrote: > I understand that in theory, but it doesn’t seem efficient to require us > to stand up a new server just to provide authentication between ARS systems > and BMC provided bolt ons. It was working fine in previous versions of RKM, > Business Objects XI has a real built in SSO solution, and if Remedy is set > up to use LDAP authentication, I don’t see an advantage to this for my > specific requirements since it doesn’t really seem to do SSO. However, I > don’t feel comfortable enough in my understanding to know what would be > impacted to really make that decision yet. > > > > Thanks, > > > > *Shawn Pierson * > > Remedy Developer | Southern Union > > > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *Roger Justice > *Sent:* Thursday, March 31, 2011 2:47 PM > *To:* [email protected] > *Subject:* Re: Atrium SSO > > > > ** This is to do Authenication between Atrium Applications. > > > > -----Original Message----- > From: Pierson, Shawn <[email protected]> > To: arslist <[email protected]> > Sent: Thu, Mar 31, 2011 2:28 pm > Subject: Atrium SSO > > ** > > Good afternoon, > > > > I’m preparing to do an install of ARS and ITSM 7.6.4, and there are some > things I haven’t yet worked with since I’m on ARS 7.5 and ITSM 7.0.3. One > of these things is the Atrium SSO, which I am having trouble figuring out > the purpose of. BMC’s documentation shows it sitting on a separate server, > but I don’t see the point in buying new hardware just for authentication > since realistically everything gets tied in to Active Directory anyway. > > > > So here are my questions: > > 1. How is Atrium SSO used, specifically, what do I gain by using it? > > 2. The documentation references needing Tomcat, so would I be better > off installing it on my Mid Tier server, my AR System server, or do I truly > have to set up a new server just for this application? > > > > Your responses will be greatly appreciated. > > > > Thanks, > > > > *Shawn Pierson * > > Remedy Developer | Southern Union > > Private and confidential as detailed > *here*<http://www.sug.com/disclaimers/default.htm#Mail>. > If you cannot access hyperlink, please e-mail sender. _attend WWRUG11 * > www.wwrug.com* <http://www.wwrug.com/> ARSlist: "Where the Answers Are"_ > > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ > Private and confidential as detailed > here<http://www.sug.com/disclaimers/default.htm#Mail>. > If you cannot access hyperlink, please e-mail sender. > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
