Hi Vikram, Yes, we can identify that it is an issue with diary fields, however could you please let us know how to identify these diary fields? Best Regards,John Joseph
Date: Fri, 1 Apr 2011 22:53:53 -0500 From: [email protected] Subject: Re: error when using BPCU, To: [email protected] ** Below mentioned Exception is thrown by AR Java API. We get this exception in 703 version. Reason is – somehow definition format for some of the (4~5) diary fields is incorrect. Below mentioned APIs returns list of fields correctly but at the same time generates the error log we see. at com.bmc.arsys.api.ProxyJRpc.ARGetMultipleFields(Unknown Source) at com.bmc.arsys.api.ProxyJRpc.ARGetListFieldObjects(Unknown Source) at com.bmc.arsys.api.ARServerUser.getListFieldObjects(Unknown Source) These Errors seen the log can be safely ignored while running BPCU. Regards, Vikram From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of strauss Sent: Friday, April 01, 2011 7:35 PM To: [email protected] Subject: Re: error when using BPCU, ** I asked support about this very similar error on 25 February. They have not responded – to that or any other question that I have asked. For all intents and purposes, the BPCU is an unsupported application right now. I saw several of these errors every time I ran the BPCU: ERROR - Error in setDiary, String=1034907540.Demo.This field is added in view so that the disable change flag can be set.. ERROR (339): Incorrect format for a diary field; 1034907540.Demo. This field is added in view so that the disable change flag can be set.. at com.bmc.arsys.api.DiaryListValue.decode(Unknown Source) at com.bmc.arsys.api.ObjectBase.a(Unknown Source) at com.bmc.arsys.api.ObjectBase.setDiary(Unknown Source) at com.bmc.arsys.api.RpcHandConverter16.fromRpcArGetMultipleFields16Out( Unknown Source) at com.bmc.arsys.api.ProxyJRpc.ARGetMultipleFields(Unknown Source) at com.bmc.arsys.api.ProxyJRpc.ARGetListFieldObjects(Unknown Source) at com.bmc.arsys.api.ARServerUser.getListFieldObjects(Unknown Source) at com.bmc.arsys.artools.q.do(Unknown Source) at com.bmc.arsys.artools.ccu.am.if(Unknown Source) at com.bmc.arsys.artools.ccu.as.case(Unknown Source) at com.bmc.arsys.artools.ccu.as.try(Unknown Source) at com.bmc.arsys.artools.ccu.f.a(Unknown Source) at com.bmc.arsys.artools.ccu.as.case(Unknown Source) at com.bmc.arsys.artools.ccu.as.try(Unknown Source) at com.bmc.arsys.artools.ccu.as.call(Unknown Source) at java.util.concurrent.FutureTask$Sync.innerRun(Unknown Source) at java.util.concurrent.FutureTask.run(Unknown Source) at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(Unknown Source ) at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source) at java.lang.Thread.run(Unknown Source) Hopefully, it doesn't make the output invalid. It might be just like all of the Flashboard plugin not found errors that mid-tiers throw – a benign error that you can ignore, or so they tell me. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Sean Varkey Sent: Friday, April 01, 2011 4:24 AM To: [email protected] Subject: error when using BPCU, ** Hello All, When I run the BPCU (in Overlay Mode) utility against an ITSM 7.0.3 environment, it gives the following error messages; The BPCU version is "Best Practice Conversion Utility 7.6.04 Build 002 201101141059". 2011-03-31 14:44:23] INFO - 1,996 forms retrieved from the server [2011-03-31 14:44:52] ERROR - Error in setDiary, String=1034907541.Demo.This field is added in view so that the disable change flag can be set.. ERROR (339): Incorrect format for a diary field; 1034907541.Demo.This field is added in view so that the disable change flag can be set.. at com.bmc.arsys.api.DiaryListValue.decode(Unknown Source) at com.bmc.arsys.api.ObjectBase.a(Unknown Source) And at java.lang.Thread.run(Unknown Source) [2011-03-31 14:44:52] ERROR - Error in setDiary, String=1034907540.Demo.This field is added in view so that the disable change flag can be set.. ERROR (339): Incorrect format for a diary field; 1034907540.Demo.This field is added in view so that the disable change flag can be set.. at com.bmc.arsys.api.DiaryListValue.decode(Unknown Source) at com.bmc.arsys.api.ObjectBase.a(Unknown Source) at com.bmc.arsys.api.ProxyJRpc.ARGetMultipleFields(Unknown Source) at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(Unknown Source) at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source) at java.lang.Thread.run(Unknown Source) [2011-03-31 14:44:52] ERROR - Error in setDiary, String=1034907541.Demo.This field is added in view so that the disable change flag can be set.. ERROR (339): Incorrect format for a diary field; 1034907541.Demo.This field is added in view so that the disable change flag can be set.. at com.bmc.arsys.api.DiaryListValue.decode(Unknown Source) at com.bmc.arsys.api.ObjectBase.a(Unknown Source) at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source) at java.lang.Thread.run(Unknown Source) [2011-03-31 14:44:53] ERROR - Error in setDiary, String=1034907541.Demo.This field is added in view so that the disable change flag can be set.. ERROR (339): Incorrect format for a diary field; 1034907541.Demo.This field is added in view so that the disable change flag can be set.. at com.bmc.arsys.api.DiaryListValue.decode(Unknown Source) at com.bmc.arsys.api.ObjectBase.a(Unknown Source) at com.bmc.arsys.api.ObjectBase.setDiary(Unknown Source) at java.lang.Thread.run(Unknown Source) [2011-03-31 14:44:53] ERROR - Error in setDiary, String=1034907540.Demo.This field is added in view so that the disable change flag can be set.. ERROR (339): Incorrect format for a diary field; 1034907540.Demo.This field is added in view so that the disable change flag can be set.. at com.bmc.arsys.api.DiaryListValue.decode(Unknown Source) at com.bmc.arsys.api.ObjectBase.a(Unknown Source) at com.bmc.arsys.api.ObjectBase.setDiary(Unknown Source) ================ Is there a way to identify which fields are having a problem? I checked the output report, however could not find any reference of the Diary field in question.. Many Thanks in Advance, Sean Varkey _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
