Just adding a subject Line ________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Joe Martin D'Souza Sent: Thursday, April 28, 2011 3:34 PM To: [email protected] Subject:
** Did you try an active link like I described below on the existing field? You do not need to change the field ID, it was just a recommendation in case it was a new field with new workflow.. It can still be changed later as a part of another project if you want to take do it.. But for the active link with a Perform-Action-Apply to work, you should be able to work with the existing setup.. Do not forget to flush the MT cache since you are testing this for the MT after developing that AL.. Joe From: Ramey, Anne<mailto:[email protected]> Sent: Thursday, April 28, 2011 4:14 PM Newsgroups: public.remedy.arsystem.general To: [email protected]<mailto:[email protected]> This was code done by a vendor 3 years ago. We don't work in those ranges. So, there is no way to submit via URL. Thanks, Anne Ramey *********************************** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Joe Martin D'Souza Sent: Thursday, April 28, 2011 1:02 PM To: [email protected] Subject: ** Create an AL with a Run If Qualification $CLIENT-TYPE$ = 9 and '536870925' != $NULL$ Where the Execute on condition would be on Window Loaded (try Window Open if Window Loaded fails) Action: PERFORM-ACTION-APPLY This should work unless there is a stop error because of some data validation... By the way it's a bad idea to use that field range for a customized field.. I just thought I'd let you know in case you are still on development stage and can revert to a much higher range.. I typically use ID's between the 6xxxxxxxx to the 9xxxxxxxx range. The reason for this is (this has happened in the past) although BMC dev support does claim that the range you are in us a user range, they have in the past accidently created fields in that range by letting the ARS default the field ID. There are less chances that they would accidently put a non default ID in the range suggested above as if the developer actually goes in there to change the ID before the field creation, he is doing so because he is aware that he needs to change the default, and hopefully aware of the range he is supposed to be using.. Cheers Joe From: Ramey, Anne<mailto:[email protected]> Sent: Thursday, April 28, 2011 11:52 AM Newsgroups: public.remedy.arsystem.general To: [email protected]<mailto:[email protected]> ** Sending the follow URL to a browser: https://%3cmidtier%3e%20/arsys/forms/%3cars%20server%3e/NCC%3AITS%3AAvayaInboundCall_Dlg/Default+Admin+View/?Mode=Submit&F536870925=%3cphoneNumber> Opens the form with the right value in the right field, but the API interface can actually do the <enter>-using the web, the user has to hit enter in the field (F536870925). Is there any way to have the web client (using a URL) do the send the enter command or "press a button"-or will I have to create an active link on window loaded or something like that? Anne Ramey *********************************** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
