It appears to be a bug. You may want to report this behavior.
You may want to turn on mid-tier logging for a user and see what you see in
that logging just in case there is workflow somehow truncating the field..
Its probably what Remedy Support may ask you to do anyways - turn on
mid-tier logging and maybe even run fiddler logs..
Joe
-----Original Message-----
From: Michael
Sent: Monday, May 02, 2011 2:34 PM Newsgroups:
public.remedy.arsystem.general
To: [email protected]
Subject: Re: mid-tier work detail entry getting cut off
Hi Joe,
Yes I tried that, and just went and double checked to make sure...it appears
to be cutting of the text after a set amount, although it does not do this
in IE.
And yes, definitely worth a try, but no luck.
thanks!
Michael
On Mon, May 2, 2011 at 10:57 AM, Joe Martin D'Souza <[email protected]>
wrote:
Did you try clicking on the Expand Box to the right of the field to see if
you can see the remainder of the lines? If you do not, try resizing the
expand box manually by pulling its left bottom corner. I have seen a few
funny behaviors while editing from Expand Boxes where you need to pull at
that corner to see the entire field content.. I'm doubting it’s a related
problem but still worth a try..
Joe
-----Original Message-----
From: Michael
Sent: Monday, May 02, 2011 12:00 PM Newsgroups:
public.remedy.arsystem.general
To: [email protected]
Subject: mid-tier work detail entry getting cut off
Hi everyone,
First:
7.6.03 Build 001 201008170035
Linux 2.6.18-194.26.1.el5
Mid Tier Version 7.6.04 Build 002 201101141059
I have an interesting problem that I am going to open a support request
for,
but was hoping someone here has seen this and knows the fix. I can
reproduce this on demand in an Incident ticket in ITSM, though only in
Mid-tier.
1. Open an Incident ticket in new mode.
2. Create a Work Detail entry by doing the following:
2a. In the notes field enter:
line 1
line 2
line 3
line 4
3. Save and close the work detail entry.
4. Reopen the same work detail, and the notes field is missing anywhere
form lines 2-4 or 3-4 depending on the browser.
Note this does not happen in IE, but in any version of firefox. Also
Chrome
and Safari will not let me type past line 2, which makes me think it might
be a length issue, but I can't find anything set for the notes field
except
0 length at the moment.
Any ideas?
thank you,
--
Michael Hirst
University of Arizona,
UITS
520-621-0867
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