Christopher,
The automatic generation of this record is internal to the Remedy User Tool
API, after logging into the server using a preference server. To adjust
these preferences, the user needs to use the Tools --> Options menu..
The second way it is set is my guess.. When there is a preference server
configured for the web, and the user logs into the Mid-Tier for the first
time, this record gets created with defaults..
For a new user that is created, you will notice that this record is not
created until the user logs into the user tool with a legal/correct
preference server defined at login, or if he logs in into the mid-tier and
that has a preference server defined..
You will not find AR System workflow code to the best of my knowledge that
does this..
Cheers
Joe
-----Original Message-----
From: Pruitt, Christopher (Bank of America Account)
Sent: Wednesday, May 04, 2011 4:44 PM Newsgroups:
public.remedy.arsystem.general
To: [email protected]
Subject: AR System User Preference form
Hey Listers,
I am banging my head against the wall trying to figure this one out. There
is a form called AR System User Preference. I know it holds the user
preferences, not the issue. We are trying to figure out how user records are
created on that form. We are a total custom development with no BMC Remedy
out of the Box apps and it is stumping us.
We have a lot of users on there that are active in the system and a lot that
don't even exist on our server any more. Any ideas on how these records get
generated? We have searched and searched the BMC code and can't find any
reference in any workflow that does a create or modify of these records, yet
it happens but we just don't know how it does it and the best part it does
not do it for all users, just some of them.
Christopher Pruitt
Business Consulting III
HP Enterprises Services
[email protected]
www.hp.com<http://www.hp.com/>
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