We have tried both of those methods and neither work. What we did finally find is if the user on the Web clicks on a preferences button on a table field to add or remove a column from that table then it will auto generated the AR System User Preference record but no other way do it do it. We have tried all that you mentioned below and no luck.
Christopher Pruitt Business Consulting III HP Enterprises Services [email protected] www.hp.com Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Joe Martin D'Souza Sent: Thursday, May 05, 2011 11:50 AM To: [email protected] Subject: Re: AR System User Preference form Christopher, The automatic generation of this record is internal to the Remedy User Tool API, after logging into the server using a preference server. To adjust these preferences, the user needs to use the Tools --> Options menu.. The second way it is set is my guess.. When there is a preference server configured for the web, and the user logs into the Mid-Tier for the first time, this record gets created with defaults.. For a new user that is created, you will notice that this record is not created until the user logs into the user tool with a legal/correct preference server defined at login, or if he logs in into the mid-tier and that has a preference server defined.. You will not find AR System workflow code to the best of my knowledge that does this.. Cheers Joe -----Original Message----- From: Pruitt, Christopher (Bank of America Account) Sent: Wednesday, May 04, 2011 4:44 PM Newsgroups: public.remedy.arsystem.general To: [email protected] Subject: AR System User Preference form Hey Listers, I am banging my head against the wall trying to figure this one out. There is a form called AR System User Preference. I know it holds the user preferences, not the issue. We are trying to figure out how user records are created on that form. We are a total custom development with no BMC Remedy out of the Box apps and it is stumping us. We have a lot of users on there that are active in the system and a lot that don't even exist on our server any more. Any ideas on how these records get generated? We have searched and searched the BMC code and can't find any reference in any workflow that does a create or modify of these records, yet it happens but we just don't know how it does it and the best part it does not do it for all users, just some of them. Christopher Pruitt Business Consulting III HP Enterprises Services [email protected] www.hp.com<http://www.hp.com/> Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
