Yes, the task phase management allows you to have tasks associated to each stage of the change ticket. With enforce task close configuration option, you can even enforce the users to close all the tasks within each stage before they can move to the next stage of the ticket. The users need to be trained to select the correct phase where they want to associate the task to, because once the task is created with a wrong phase associated to it, there is no OOTB way to change the phase, you just need to close that task and create another task. This phase management applies to only the tickets that are created after this option is enabled, previous tickets will be worked as normal.
On May 19, 10:58 am, "Chowdhury, Tauf" <[email protected]> wrote: > All, > > I was looking through the documentation for Change and found that there > is a feature for Task Phase Management which from what I understand > allows you to have 1 Change Request with a bunch of tasks in it but it > allows you to activate a certain number of tasks when the Change is > approved in a stage before Scheduled or Implementation. Is this correct? > Has anyone implemented this? > > Our scenario is that users want to do "pre production" tasks within 1 > Change request instead of having a separate Change Request that they > relate to a "production" change request. (Hope that makes sense) If this > thing works the way I think, I should be able to eliminate the > additional Change by having all the tasks packaged into one change > request. > > Thanks in advance. > > -Tauf > > ********************************************************************** > This e-mail and its attachments may contain Forest Laboratories, Inc. > proprietary information that is privileged, confidential or subject to > copyright belonging to Forest Laboratories, Inc. This e-mail is intended > solely for the use of the individual or entity to which it is addressed. If > you are not the intended recipient of this e-mail, or the employee or agent > responsible for delivering this e-mail to the intended recipient, you are > hereby notified that any dissemination, distribution, copying or action taken > in relation to the contents of and attachments to this e-mail is strictly > prohibited and may be unlawful. If you have received this e-mail in error, > please notify the sender immediately and permanently delete the original and > any copy of this e-mail and any printout. > > ___________________________________________________________________________ > ____ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > attend wwrug11www.wwrug.comARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
