Raido: Did you already try flushing the Mid-Tier cache, also?
--Phil -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Raido Oja Sent: Monday, June 13, 2011 11:14 To: [email protected] Subject: ITSM 7.6.04 and IE 6 - overview console picking up incorrect user Hi All, We are experiencing some strange behaviour with ITSM 7.6.04 and IE 6 (we don't have this issue with Firefox). When logging in, overview console opens. The hello at the top states my name however while the console is loading I can see that the login name in the status bar switches to some other recently logged in user and the tickets displayed are that other user's tickets. Selecting My Selected Groups I can also see the other user's groups. Looks like a caching issue, right? We cleared local cache, disabled proxy, released that other user from the server, restarted IIS and still the other user's details are being picked up. BMC is saying IE 6 is not supported on 7.6.04 anymore (according to the current compatibility matrix it still is!). We tracked the http packages and can see that the cookie returnd contains the incorrect login ID. Can anyone suggest what is happening here? It is consistent, happens on all platforms, PCs. The only common nominator seems to be IE 6. Thanks, Raido _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
