I've recently got this issue reported sporadically but our users are on IE8. I will have to run fiddler and see if it's the same issue. Similarly, there is a "bug" that is easy to verify. That is, in BMC's representation of "Assigned to me", it also includes tickets where you are the owner or owner group. To me, this makes no sense. So if you own an incident and it is assigned to someone different, that ticket will show in your overview console as Assigned to Me and show the different assignee in the Assignee column. When you open the incident, you can see that you are the Incident Owner and not the Assignee. If you run fiddler, the backchannel request that performs this query shows that "...'Incident Owner' = $FULL NAME$..." in the query.
On Mon, Jun 13, 2011 at 10:14 AM, Raido Oja <[email protected]> wrote: > Hi All, > > We are experiencing some strange behaviour with ITSM 7.6.04 and IE 6 (we > don't have this issue with Firefox). When logging in, overview console > opens. The hello at the top states my name however while the console is > loading I can see that the login name in the status bar switches to some > other recently logged in user and the tickets displayed are that other > user's tickets. Selecting My Selected Groups I can also see the other > user's groups. > > Looks like a caching issue, right? We cleared local cache, disabled proxy, > released that other user from the server, restarted IIS and still the > other user's details are being picked up. BMC is saying IE 6 is not > supported on 7.6.04 anymore (according to the current compatibility matrix > it still is!). > > We tracked the http packages and can see that the cookie returnd contains > the incorrect login ID. Can anyone suggest what is happening here? It is > consistent, happens on all platforms, PCs. The only common nominator seems > to be IE 6. > > Thanks, > > Raido > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" ********************************************************************** This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
