Getting back the wrong cookie.  Interesting.  This may mean the web
server is mixing up the request/response pairs.  Do you have other
errors (i.e., backchannel request could not be established, javascript
errors, etc.)?

What is the software stack (web server, J2EE container, connectors,
authentication mechanisms, etc.)
What is the hardware stack (platform, laod balancing, etc.)

Axton

On Mon, Jun 13, 2011 at 10:14 AM, Raido Oja <[email protected]> wrote:
> Hi All,
>
> We are experiencing some strange behaviour with ITSM 7.6.04 and IE 6 (we
> don't have this issue with Firefox). When logging in, overview console
> opens. The hello at the top states my name however while the console is
> loading I can see that the login name in the status bar switches to some
> other recently logged in user and the tickets displayed are that other
> user's tickets. Selecting My Selected Groups I can also see the other
> user's groups.
>
> Looks like a caching issue, right? We cleared local cache, disabled proxy,
> released that other user from the server, restarted IIS and still the
> other user's details are being picked up. BMC is saying IE 6 is not
> supported on 7.6.04 anymore (according to the current compatibility matrix
> it still is!).
>
> We tracked the http packages and can see that the cookie returnd contains
> the incorrect login ID. Can anyone suggest what is happening here? It is
> consistent, happens on all platforms, PCs. The only common nominator seems
> to be IE 6.
>
> Thanks,
>
> Raido
>
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