Shawn,

Start the server in a startup debug mode. That way you would be able to see 
more finer logs a startup log file that will be created in the server 
directory..

To do this you need to add the flag –d to the AR Server startup line in the 
armonitor.cfg file.

Hopefully you’ll have more on there..

Joe

From: Pierson, Shawn 
Sent: Monday, June 20, 2011 5:14 PM
Newsgroups: public.remedy.arsystem.general
To: [email protected] 
Subject: Weird issue with ARS 7.5

** 
Good afternoon,

 

Our disaster recovery location recently changed, and as a result our backup 
servers were all moved.  As I tested ARS to see if it is working correctly 
after the move, AR System would not start correctly.  In the arerror.log 
everything looked fine, it gave the normal startup message, but then suddenly 
died with no error message appearing there.

 

However, when I look in Event Viewer I see the message, “AR System Server 
unable to create (390600, 0) for TCP.” I’ve tried comparing everything I can to 
the production box this mirrors and it seems all correct, nothing has changed 
as far as I can tell software-wise.  I looked for hard drive problems, and I 
compared the database to my production database and the settings are identical.

 

If anyone has any suggestions, I would greatly appreciate it.  I am on ARS 7.5 
p4, Windows Server 2003, SQL Server 2005.

 

Thanks,

 

Shawn Pierson 

Remedy Developer | Southern Union

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