Shawn,

This sounds like the same problem I had last week. Working with our VAR 
(Fusion) we traced it down to a change in the Legato Networker program which 
had nicked the portmapper threads. Check with netstat (or something similar) to 
see if anything has grabbed port 111.  Also check to see if the AR System 
portmap service is running.

I can't remember all the details and it is after hours here. If the ARS 
portmapper service isn't running they you may have to re-install (we went from 
patch 3 to 7).

Hope this helps,

Ian Trimnell
Open University, UK

Sent from my mobile device.

On 21 Jun 2011, at 20:03, "Pierson, Shawn" 
<[email protected]<mailto:[email protected]>> wrote:

**
Good afternoon,

Our disaster recovery location recently changed, and as a result our backup 
servers were all moved.  As I tested ARS to see if it is working correctly 
after the move, AR System would not start correctly.  In the arerror.log 
everything looked fine, it gave the normal startup message, but then suddenly 
died with no error message appearing there.

However, when I look in Event Viewer I see the message, “AR System Server 
unable to create (390600, 0) for TCP.” I’ve tried comparing everything I can to 
the production box this mirrors and it seems all correct, nothing has changed 
as far as I can tell software-wise.  I looked for hard drive problems, and I 
compared the database to my production database and the settings are identical.

If anyone has any suggestions, I would greatly appreciate it.  I am on ARS 7.5 
p4, Windows Server 2003, SQL Server 2005.

Thanks,

Shawn Pierson
Remedy Developer | Southern Union
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