We had a similar issue last year when we wanted to refresh a screen following filter and escalation processing. We ended up posting a message dialog at the beginning of the transaction telling the user to wait for an email when the transaction completed. Then, we had to teach the users to refresh.
Seems like an opportunity for an RFE! Jennifer Meyer Remedy Technical Support Specialist State of North Carolina Office of Information Technology Services Service Delivery Division ITSM & ITAM Services Office: 919-754-6543 ITS Service Desk: 919-754-6000 [email protected] http://its.state.nc.us E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of pritch Sent: Tuesday, June 21, 2011 4:33 PM To: [email protected] Subject: Question on Web Inf Change Importance: Low Using the web client, my folks are approving (or rejecting) requests. The approval is recorded and processed by the approval server. The users do not think the approval went through since it doesn't update the status on their screen. I do have them refreshing their screen to see the status update has been processed or the next approver in line has been generated. Here's my question: Is there a way to send an event from the server to the client and have the screen refresh once the approval is processed? About the only way I've thought of is to open a window saying something to the effect of 'approval being processed, please wait' and go into a loop checking to see that the approval is processed and then refresh the screen via an event from the open window to the previous one. Am I missing the obvious? Has anyone come up with a way to get the screen on the web client to refresh after an approval takes place? thank you _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
