Hello all,
How would I get an SRD question to dictate an operational or product categorization on a Change Template? For instance, I would like a question on the SRD to be mapped to the prodcat and the answer to that question would dictate the prodcat which would in-turn help dictate the template used. We would have several templates setup that reflect the different prodcat choices. We would like to have everything go off of templates. I am having difficulty because the questions map to the Service Request form, I thought they mapped to the Change Infrastructure Change request form or the Change Template form. As you can see, my logic was a little off. Hopefully, you all can help me get back on track. Any help or advice would be greatly appreciated. Thank you _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
