Hi, We're running into some issues with a midtier upgrade that we're are trying to implement. Configuration details are as follows:
Original Configuration: Server and Midtier Redhat Linux 4.6 (32-bit) ARS 7.1 patch 6 Java 1.5.0_12 (32 bit) ITSM 7.0.03 patch 9 New Configuration: Server Redhat Linux 4.6 (32-bit) ARS 7.1 patch 6 Java 1.5.0_12 (32 bit) ITSM 7.0.03 patch 9 Midtier Redhat Linux 5.6 (64-bit) ARS 7.6.0.4 Java 1.5.0_12 (64 bit) The behavior that we are seeing is that some active links are not firing as expected on the new midtier. For example, a user can click on the View button on Task tab of the Incident form but nothing happens on the 7.6 midtier. There are no errors generated in the tomcat or midtier logs. At this point, we're not sure if there is a common thread between the missing active links. I realize that BMC has documented that there are certain expected interoperability issues associated with a 7.6.0.4 64-bit midtier and older AR server versions but the documentation indicates the limitations are related to data visualization fields. We've already tried using a 32-bit JVM but that had no impact on the active link behavior and defeats one of the purposes of the upgrade (more java heap space). I'll try installing 7.6.0.4 SP1 this morning. Has anybody run into this before with a hybrid configuration? Are there any obscure midtier configuration changes that are necessary that might have been overlooked? Any suggestions on other things to try? Any help that you can provide would be appreciated. Thanks, Jeff _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
