You need java 1.6. This is requirement for midtier Sent from my iPhone
On Jun 29, 2011, at 11:26 AM, "Wilson, Jeffrey M" <jmwil...@directv.com> wrote: > ** > Hi, > > > > We’re running into some issues with a midtier upgrade that we’re are trying > to implement. Configuration details are as follows: > > > > Original Configuration: > > Server and Midtier > > Redhat Linux 4.6 (32-bit) > > ARS 7.1 patch 6 > > Java 1.5.0_12 (32 bit) > > ITSM 7.0.03 patch 9 > > > > New Configuration: > > Server > > Redhat Linux 4.6 (32-bit) > > ARS 7.1 patch 6 > > Java 1.5.0_12 (32 bit) > > ITSM 7.0.03 patch 9 > > > > Midtier > > Redhat Linux 5.6 (64-bit) > > ARS 7.6.0.4 > > Java 1.5.0_12 (64 bit) > > > > The behavior that we are seeing is that some active links are not firing as > expected on the new midtier. For example, a user can click on the View > button on Task tab of the Incident form but nothing happens on the 7.6 > midtier. There are no errors generated in the tomcat or midtier logs. At > this point, we’re not sure if there is a common thread between the missing > active links. I realize that BMC has documented that there are certain > expected interoperability issues associated with a 7.6.0.4 64-bit midtier and > older AR server versions but the documentation indicates the limitations are > related to data visualization fields. We’ve already tried using a 32-bit JVM > but that had no impact on the active link behavior and defeats one of the > purposes of the upgrade (more java heap space). I’ll try installing 7.6.0.4 > SP1 this morning. Has anybody run into this before with a hybrid > configuration? Are there any obscure midtier configuration changes that are > necessary that might have been overlooked? Any suggestions on other things > to try? Any help that you can provide would be appreciated. > > > > Thanks, > > Jeff > > > > > > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
