Andrew, Here's the quick and dirty:
1. Create a People entry. Call it "Business User" Give it a login id of say "bususer1" (or whatever) 2. Add that dummy user to a support group. (Can be new or existing... whatever) 3. Create the appropriate approval mapping as Individual to the CI or CTI... whatever. 4. Go into Approval Administration and go to Role or open up the AP:Role form and create a new record. 5. Call the role name the same as the login ID of the dummy business user: bususer1 6. In the role members, add the real business users you want to add. 7. From now on, when you need to modify membership, you need to just modify that AP:role entry. 8. If you need to set the One must Sign or All Must Sign, that must be done at the approval process level. Hope this helps... or whatever :) From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Andrew C Goodall Sent: Tuesday, July 12, 2011 6:57 PM To: arslist@ARSLIST.ORG Subject: ITSM 7.5 Change Management Business Approvals ** All, I have a need to implement a business approval process for change requests. The approver list will change depending upon the application categorized in the change request. The approvers will not be IT Support staff / Infrastructure Change Users - they are business users. How do you propose I accomplish this in the Change Management approval process? It appears the Change management approval process design is geared towards individuals or IT support staff, they seemed to forget about approvals at the business end by more than one person. Setting up these people in support groups is not feasible due to the large number of applications that need to be driven via this process. Thanks in advance. Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com <http://www.jcp.com/> The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ ********************************************************************** This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
