Thanks all for your suggestions you got me going in the right direction.
Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com <http://www.jcp.com/> | ________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Mahesh Sent: Tuesday, July 12, 2011 7:30 PM To: [email protected] Subject: Re: ITSM 7.5 Change Management Business Approvals ** I have implemented the same on a couple of ITSM 7.x implementations and here is the level design for this customization. 1. At the CI level, each application owner will be responsible to make sure that the right approver(s) (individual/ group) are mapped to their CIs. 2. On the Change Request, create custom workflow to look-up the approver based on the CI selected and add them to the list of approvers at the desired phase. Thanks Mahesh On Tue, Jul 12, 2011 at 5:56 PM, Andrew C Goodall <[email protected]> wrote: ** All, I have a need to implement a business approval process for change requests. The approver list will change depending upon the application categorized in the change request. The approvers will not be IT Support staff / Infrastructure Change Users - they are business users. How do you propose I accomplish this in the Change Management approval process? It appears the Change management approval process design is geared towards individuals or IT support staff, they seemed to forget about approvals at the business end by more than one person. Setting up these people in support groups is not feasible due to the large number of applications that need to be driven via this process. Thanks in advance. Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com <http://www.jcp.com/> The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
