Thanks Jiri - very helpful.
Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com <http://www.jcp.com/> ________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Jiri Pospisil Sent: Monday, July 18, 2011 3:09 AM To: [email protected] Subject: Re: Defect or RFC? - Maximum limit of approvers per approval level. We had the same issue. There is a knowledge base entry on the support web site (KA339823) that describes what exactly needs to be done to extend the limit as I believe there is several forms where the limit needs changing. Regards Jiri Pospisil LCH Clearnet From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Andrew C Goodall Sent: 15 July 2011 22:09 To: [email protected] Subject: Defect or RFC? - Maximum limit of approvers per approval level. ** ITSM 7.5.01 ARS 7.5 patch 4 So I came across something interesting today in the ITSM change approval process. We're getting ready to implement ITSM Change Management, but during our testing and training phases I discovered that the "Approvers" list is limited to 255 characters. If you exceed this limit then the approval engine just cuts off everything past the 255 characters; it essential drops off any valid approvers past that count. I think they have just made this a zero length field, why limit the customer like this. For us that means I could have a max of about 28 approvers (based on length of remedy login id) per approval process phase. BMC approval mappings doesn't prevent you from creating more then the system will allow, i.e. they have no validation workflow to insure you're not exceeding the limit in that approval phase. Has anyone else come across this limitation? Do you think BMC will treat this as a defect or an RFC? Does anyone know if this limitation is fixed in later versions? Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com <http://www.jcp.com/> The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ ************************************************************************************************* This email is intended for the named recipient(s) only. Its contents are confidential and may only be retained by the named recipient(s) and may only be copied or disclosed with the consent of LCH.Clearnet Limited and/or LCH.Clearnet SA. If you are not an intended recipient please delete this e-mail and notify [email protected]. LCH.Clearnet Limited, LCH.Clearnet SA and each other member of the LCH.Clearnet Group accept no liability, including liability for negligence, in respect of any statement in this email. The contents of this email are subject to contract in all cases, and LCH.Clearnet Limited and/or LCH.Clearnet SA makes no contractual commitment save where confirmed by hard copy. Cet e-mail et toutes les pièces jointes (ci-après le "message") sont confidentiels et établis à l'intention exclusive de ses destinataires. Toute utilisation de ce message non conforme à sa destination, toute diffusion ou toute publication, est interdite, sauf autorisation expresse de LCH.Clearnet Limited et/ou LCH.Clearnet SA. Si ce message vous a été adressé par erreur, merci de le détruire et d'en avertir immédiatement [email protected]. LCH.Clearnet Limited, LCH.Clearnet SA et les autres entités du groupe LCH.Clearnet Group, ne peuvent en aucun cas être tenues responsables au titre de ce message à moins qu'il n'ait fait l'objet d'un contrat signé. LCH.Clearnet Limited, Registered Office: Aldgate House, 33 Aldgate High Street, London EC3N 1EA. Recognised as a Clearing House under the Financial Services & Markets Act 2000. Reg in England No.25932 Telephone: +44 20 7426 7000 Internet: http://www.lchclearnet.com LCH.Clearnet SA, Siège Social, 18 rue du Quatre Septembre, 75002 Paris, Chambre de Compensation conformément au Code Monétaire et Financier. ************************************************************************************************* _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
