Has anyone figured out how to add fields to the hover display (mouse over) on the Customer and Contact fields on the 7.6.04.x Incident form?
Has anyone figured out how the pre-search works when you enter things like Corporate ID or Last Name in the Customer or Contact fields on the Incident form - that displays successively smaller lists of search matches as you type in the information? Is that entirely web-based, as in a mid-tier feature, or is it something you can activate in Dev Studio? It's probably a lost cause if it is part of the mid-tier. As usual (since ITSM 7.0 was mal-designed without it), I have the requirement to restore Login Name as the primary searchable field for both Customer and Contact, and I basically have to add it back in everywhere that it has been left out. I have done this on a 7.6.00 test app that I will be restoring so that I can look at it while customizing the 7.6.04.01 system, but I don't have any idea how these two new features work. Just wondering... we're down to the final list of must-fix stuff before cutover. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
