Thanks for the information! I have not looked at any of these features before, so it's all new to me.
The Login Name integration is old hat - in ITSM 7.0.02/3 I had to add back in BOTH Login Name and Corporate ID, and the custom code to do that is still on the server since this is an upgrade. It's just a question of whether to add Login name to the new Customer workflow, or just re-activate the custom ALs for Login Name (leaving those for Corporate ID disabled since BMC added that to Customer). The most perplexing part will be adding it to the new HPD:Help Desk Dialogs form, since the dialogs used to be part of the base HPD:Help Desk form. BTW, the HPD:Help Desk Dialogs form is turning out to be a lousy design in the new mid-tier - it is giving us HUGE performance hits on loading the dialogs, whereas the base form and consoles are FAST. Anything that opens as a dialog is a slug, but the HPD:Help Desk Dialogs form takes up to 1 minute to load and 45 seconds to Save and close (worst times observed in IE9 on Windows 7). Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Jason Miller Sent: Wednesday, July 27, 2011 1:37 AM To: [email protected] Subject: Re: Customer search and hover display in Incident form ** The hover uses an HTML template that is stored in the AR System Resource Definitions form ('Name' = "HPDCustomerTooltip.html"). There is an Active Link (HPD:INC:HoverField_ContactInfo) that does a Set Fields using the TEMPLATE() function to a View Field to call the HTML template. This Set Fields is where you map the fields to the tags in the HTML. After that there is a Message action of Tool Tip to show the hover result. Some of the details can be found on pg. 380 of the 7.6.04 Form and Application Objects Guide. The Auto Complete only works in MT but it is configured in Dev Studio (pg. 320, 7.6.04 Form and Application Objects Guide). It is showing the results of an attached menu field as you type. There are a few properties for controlling it such as the option to hide the menu expansion button on the right, Leading and Anywhere match and so on. Updating these two things are probably nothing compared to the work you had to do to bring back the Login Name. Jason On Tue, Jul 26, 2011 at 3:45 PM, strauss <[email protected]<mailto:[email protected]>> wrote: ** Has anyone figured out how to add fields to the hover display (mouse over) on the Customer and Contact fields on the 7.6.04.x Incident form? Has anyone figured out how the pre-search works when you enter things like Corporate ID or Last Name in the Customer or Contact fields on the Incident form - that displays successively smaller lists of search matches as you type in the information? Is that entirely web-based, as in a mid-tier feature, or is it something you can activate in Dev Studio? It's probably a lost cause if it is part of the mid-tier. As usual (since ITSM 7.0 was mal-designed without it), I have the requirement to restore Login Name as the primary searchable field for both Customer and Contact, and I basically have to add it back in everywhere that it has been left out. I have done this on a 7.6.00 test app that I will be restoring so that I can look at it while customizing the 7.6.04.01 system, but I don't have any idea how these two new features work. Just wondering... we're down to the final list of must-fix stuff before cutover. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ _attend WWRUG11 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
