The hover uses an HTML template that is stored in the AR System Resource
Definitions form ('Name' = "HPDCustomerTooltip.html"). There is an Active
Link (HPD:INC:HoverField_ContactInfo) that does a Set Fields using the
TEMPLATE() function to a View Field to call the HTML template. This Set
Fields is where you map the fields to the tags in the HTML. After that
there is a Message action of Tool Tip to show the hover result. Some of the
details can be found on pg. 380 of the 7.6.04 Form and Application Objects
Guide.
The Auto Complete only works in MT but it is configured in Dev Studio (pg.
320, 7.6.04 Form and Application Objects Guide). It is showing the results
of an attached menu field as you type. There are a few properties for
controlling it such as the option to hide the menu expansion button on the
right, Leading and Anywhere match and so on.
Updating these two things are probably nothing compared to the work you had
to do to bring back the Login Name.
Jason
On Tue, Jul 26, 2011 at 3:45 PM, strauss <[email protected]> wrote:
> **
>
> Has anyone figured out how to add fields to the hover display (mouse over)
> on the Customer and Contact fields on the 7.6.04.x Incident form?****
>
> ** **
>
> Has anyone figured out how the pre-search works when you enter things like
> Corporate ID or Last Name in the Customer or Contact fields on the Incident
> form – that displays successively smaller lists of search matches as you
> type in the information? Is that entirely web-based, as in a mid-tier
> feature, or is it something you can activate in Dev Studio? It’s probably
> a lost cause if it is part of the mid-tier.****
>
> ** **
>
> As usual (since ITSM 7.0 was mal-designed without it), I have the
> requirement to restore Login Name as the primary searchable field for both
> Customer and Contact, and I basically have to add it back in everywhere that
> it has been left out. I have done this on a 7.6.00 test app that I will be
> restoring so that I can look at it while customizing the 7.6.04.01 system,
> but I don’t have any idea how these two new features work.****
>
> ** **
>
> Just wondering… we’re down to the final list of must-fix stuff before
> cutover.****
>
> ** **
>
> Christopher Strauss, Ph.D.
> Call Tracking Administration Manager
> University of North Texas Computing & IT Center
> http://itsm.unt.edu/ ****
> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
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