I would suggest that you first check out your escalation pools to ensure that the escalation is processing the notification in a timely manner. Refer to the ITSM Notification Engine documentation for details. Terry
_____ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Chowdhury, Tauf Sent: Friday, September 02, 2011 7:49 AM To: [email protected] Subject: 7.6.04 - Delayed support group notification e-mails ** All, We have a strange issue that has started cropping up. It seems that ONLY group assignment notification e-mails are being delayed for 5-6 hours. Basically, in the morning, the notifications are OK but as the day progresses and more users are on the system, records start building up in the NTE Process Control form. Once they hit the e-mail messages form, the e-mails go out without issue but it seems the processing is slow on the control form. Individual assignment notifications go off without an issue but the group notifications are delayed. Any ideas? -Tauf _____ This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
