Yeah - we're not on 7.6.04 - but on 7.5 we increased the escalation threads from the default 2 to the max 6 (one per pool). I believe the NTE escalations uses pools 3,4,5.
Also, make sure you haven't installed any longer running escalations that could be backing up the escalation emails, put any custom long running escalations in their own pool, e.g. 6. Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com <http://www.jcp.com/> ________________________________ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Terry Bootsma Sent: Friday, September 02, 2011 7:20 AM To: arslist@ARSLIST.ORG Subject: Re: 7.6.04 - Delayed support group notification e-mails I would suggest that you first check out your escalation pools to ensure that the escalation is processing the notification in a timely manner. Refer to the ITSM Notification Engine documentation for details. Terry ________________________________ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Chowdhury, Tauf Sent: Friday, September 02, 2011 7:49 AM To: arslist@ARSLIST.ORG Subject: 7.6.04 - Delayed support group notification e-mails ** All, We have a strange issue that has started cropping up. It seems that ONLY group assignment notification e-mails are being delayed for 5-6 hours. Basically, in the morning, the notifications are OK but as the day progresses and more users are on the system, records start building up in the NTE Process Control form. Once they hit the e-mail messages form, the e-mails go out without issue but it seems the processing is slow on the control form. Individual assignment notifications go off without an issue but the group notifications are delayed. Any ideas? -Tauf ________________________________ This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ </pre><font face="monospace"size="-3"><br>The information transmitted is intended only for the person or entity to which it is addressed and <br>may contain confidential and/or privileged material. If the reader of this message is not the intended<br>recipient, you are hereby notified that your access is unauthorized, and any review, dissemination,<br>distribution or copying of this message including any attachments is strictly prohibited. If you are not<br>the intended recipient, please contact the sender and delete the material from any computer.<br><pre> _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
