We have had little luck with the iPad (or other iCrap or android devices) as clients to ARS 7.6.04.01+. The browsers simply don't support the mid-tier, but then, the "fully supported" browsers have more than their share of problems as well (IE especially 9, Firefox 6 and Safari) and my mid-tiers has BMC band-aids all over them. We have no iPads to test with but the University Bookstore has demos we have tried to use. If you get far enough into mid-tier the lack of Flash kills you in ITSM, and you can't logout (Safari and Chrome can't do that anyway without a hotfix). The iPad has an annoying habit of capitalizing your login name, which has caused us problems when trying to use Kinetic Request 5 against the 7.6.04.01 server which uses AREA to authenticate. You can enter a request if you force the login to the correct case so that it will find your customer record, but when you logout the AR server has fast and list thread crashes! Since neither Kinetic nor BMC has been any help on that one, we tell people who ask about using an iPad to keep using their desktops or laptops instead.
Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Jaffaree, Shamhoon Sent: Wednesday, September 14, 2011 9:46 AM To: [email protected] Subject: Has anyone used the browser on IPAD for Remedy applications? ** Hi , We are trying to use Remedy applications (developed in house) on IPAD thru the browser, but some of the functionalities don't work such as menu selections, if anyone has tried it and did a workaround please update me. Thanks Shamhoon Zenath Jaffaree Application Architect (Remedy) Dow Jones & Company Office:609-520-5890 [email protected] _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
