The lack of Flash is iCrap-only - android supports flash. Even with Flash the android browser does not work with the mid-tier, especially the ITSM consoles (IF you can get in, you can't even log out of them...but that is also true on Safari on a Mac without a hotfix).
The iPad has its own unique problems; if as David says, capitalization is a global keyboard setting, turning it off globally to prevent it from capitalizing login names would make it next to useless for ALL other editing tasks. It will be much wiser to set up something on the Kinetic Request-side, but I already chewed through all of my Kinetic developer's time (it's only a side job for the User Services Manager) fixing problems that appeared when we upgraded Kinetic from 4.x to 5.x. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Wednesday, September 14, 2011 2:59 PM To: arslist@ARSLIST.ORG Subject: Re: Has anyone used the browser on IPAD for Remedy applications? ** Isn't it mainly compatibility with Flash that creates this issue? So it may be the browsers not supporting flash that is the main issue.. Joe From: John Sundberg<mailto:john.sundb...@kineticdata.com> Sent: Wednesday, September 14, 2011 2:06 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: Has anyone used the browser on IPAD for Remedy applications? ** I know this will sounds simple but. 1) In Kinetic -- Create an event on the "login button" on the login page to lowercase the ID before submit. 2) Fast/List thread crashing is an ARS issue -- sorry I can't help with that. 3) Enjoy!!! Kinetic should work just fine with your iCrap devices - as long as Kinetic client has a web connection to the Kinetic Request server. AND -- it should work with your iPalm and iBlackBerry too. (same caveat) BTW - I don't think this is the correct phrase: The browsers simply don't support the mid-tier, it should be: The MID-TIER simply don't support the browsers, (I suspect Apple, etc... have never heard of MID-TIER -- and as such -- could "never" build a client to support MID-TIER, they are tasked with building a "standards based client" -- indirectly "supporting" everything) Regardless of all of the above. I think the "right approach" is to build forms/processes etc... that are optimized for the client type. Again, Kinetic can build any screen strategy you want -- therefore it is the perfect approach for your mobile needs :) As - you do not have that style of control with MID-TIER -- you are "shit out of luck". -John On Sep 14, 2011, at 10:10 AM, strauss wrote: ** We have had little luck with the iPad (or other iCrap or android devices) as clients to ARS 7.6.04.01+. The browsers simply don't support the mid-tier, but then, the "fully supported" browsers have more than their share of problems as well (IE especially 9, Firefox 6 and Safari) and my mid-tiers has BMC band-aids all over them. We have no iPads to test with but the University Bookstore has demos we have tried to use. If you get far enough into mid-tier the lack of Flash kills you in ITSM, and you can't logout (Safari and Chrome can't do that anyway without a hotfix). The iPad has an annoying habit of capitalizing your login name, which has caused us problems when trying to use Kinetic Request 5 against the 7.6.04.01 server which uses AREA to authenticate. You can enter a request if you force the login to the correct case so that it will find your customer record, but when you logout the AR server has fast and list thread crashes! Since neither Kinetic nor BMC has been any help on that one, we tell people who ask about using an iPad to keep using their desktops or laptops instead. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jaffaree, Shamhoon Sent: Wednesday, September 14, 2011 9:46 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Has anyone used the browser on IPAD for Remedy applications? ** Hi , We are trying to use Remedy applications (developed in house) on IPAD thru the browser, but some of the functionalities don't work such as menu selections, if anyone has tried it and did a workaround please update me. Thanks Shamhoon Zenath Jaffaree Application Architect (Remedy) Dow Jones & Company Office:609-520-5890 shamhoon.jaffa...@dowjones.com<mailto:shamhoon.jaffa...@dowjones.com> _attend WWRUG11 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ -- John Sundberg Kinetic Data, Inc. "Building a Better Service Experience" Recipient of: WWRUG10 Best Customer Service/Support Award WWRUG09 Innovator of the Year Award john.sundb...@kineticdata.com<mailto:john.sundb...@kineticdata.com> 651.556.0930 I www.kineticdata.com<http://www.kineticdata.com/> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
