You've got that right about adding components at additional cost for mobile clients is a non-starter. We tried that once with Alarmpoint (through BMC) - spent a lot of money with absolutely no return on it whatsoever, and it won't happen again. Support for mobile clients has become a base requirement, not an add-on, and will end up driving sites to other vendors that provide such access tools OOTB.
John is accurate on his correction to my statement, made in a hurry, which I missed earlier; my point was that mobile browsers aren't that much worse than the desktop ones when it comes to working "properly" on mid-tier, or BOXI for that matter (fighting analytics all afternoon after being defeated by SLM Dashboards this morning). At least the desktop browsers don't try to capitalize your entries - I think that is the text messaging utility bleeding over onto the browser on iStuff; my HTC 3D android phone browser does not do it, and gets in and out of the Kinetic service catalog properly. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Wednesday, September 14, 2011 2:17 PM To: arslist@ARSLIST.ORG Subject: Re: Has anyone used the browser on IPAD for Remedy applications? ** You're a fanboy. :-p (you can hit me in the arm in person next week for that comment) I agree that the interface for small form factor devices (phones) has to be different than the desktop UI. Maybe not so much with an iPad or 10 inch tablet? We also have Citrix which makes Remedy usable on my Droid X but because the forms are designed with larger screens in mind there are limits to productivity (it takes a lot of scrolling to use). It works well enough where I can respond to ticket before it escalates though. :) I think what some of us have been hoping for is the ability to design that interface using Remedy views and Mid Tier; eliminating the need to purchase more product (capital expense, annual support, more servers). This would be good enough for some (us for example). We have looked at Aeroprise, Mobile Reach, Navara many times over the years but we never get approval. We even tried a POC with a Cisco partner to use VoIP wireless phones and web service calls from their appliance to Remedy. We have a number of use cases where mobility would help but when it comes down to it our hospitals, clinics and corporate offices are filled with computers that have a browser. Our site support folks are told to just find an open machine. Mobility would be helpful but not enough to justify another product. The other side of the coin, is mobility helpful enough to justify the AR development work and maintenance? Often times our Remedy team's developer and support resources are considered cost free so it would most likely be justified. Certainly some businesses need offline capabilities, mobile-centric security controls and the other features these solutions provide so there is still a market for these fine products. Jason On Wed, Sep 14, 2011 at 11:06 AM, John Sundberg <john.sundb...@kineticdata.com<mailto:john.sundb...@kineticdata.com>> wrote: ** I know this will sounds simple but. 1) In Kinetic -- Create an event on the "login button" on the login page to lowercase the ID before submit. 2) Fast/List thread crashing is an ARS issue -- sorry I can't help with that. 3) Enjoy!!! Kinetic should work just fine with your iCrap devices - as long as Kinetic client has a web connection to the Kinetic Request server. AND -- it should work with your iPalm and iBlackBerry too. (same caveat) BTW - I don't think this is the correct phrase: The browsers simply don't support the mid-tier, it should be: The MID-TIER simply don't support the browsers, (I suspect Apple, etc... have never heard of MID-TIER -- and as such -- could "never" build a client to support MID-TIER, they are tasked with building a "standards based client" -- indirectly "supporting" everything) Regardless of all of the above. I think the "right approach" is to build forms/processes etc... that are optimized for the client type. Again, Kinetic can build any screen strategy you want -- therefore it is the perfect approach for your mobile needs :) As - you do not have that style of control with MID-TIER -- you are "shit out of luck". -John On Sep 14, 2011, at 10:10 AM, strauss wrote: ** We have had little luck with the iPad (or other iCrap or android devices) as clients to ARS 7.6.04.01+. The browsers simply don't support the mid-tier, but then, the "fully supported" browsers have more than their share of problems as well (IE especially 9, Firefox 6 and Safari) and my mid-tiers has BMC band-aids all over them. We have no iPads to test with but the University Bookstore has demos we have tried to use. If you get far enough into mid-tier the lack of Flash kills you in ITSM, and you can't logout (Safari and Chrome can't do that anyway without a hotfix). The iPad has an annoying habit of capitalizing your login name, which has caused us problems when trying to use Kinetic Request 5 against the 7.6.04.01 server which uses AREA to authenticate. You can enter a request if you force the login to the correct case so that it will find your customer record, but when you logout the AR server has fast and list thread crashes! Since neither Kinetic nor BMC has been any help on that one, we tell people who ask about using an iPad to keep using their desktops or laptops instead. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Jaffaree, Shamhoon Sent: Wednesday, September 14, 2011 9:46 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Has anyone used the browser on IPAD for Remedy applications? ** Hi , We are trying to use Remedy applications (developed in house) on IPAD thru the browser, but some of the functionalities don't work such as menu selections, if anyone has tried it and did a workaround please update me. Thanks Shamhoon Zenath Jaffaree Application Architect (Remedy) Dow Jones & Company Office:609-520-5890<tel:609-520-5890> shamhoon.jaffa...@dowjones.com<mailto:shamhoon.jaffa...@dowjones.com> _attend WWRUG11 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ -- John Sundberg Kinetic Data, Inc. "Building a Better Service Experience" Recipient of: WWRUG10 Best Customer Service/Support Award WWRUG09 Innovator of the Year Award john.sundb...@kineticdata.com<mailto:john.sundb...@kineticdata.com> 651.556.0930<tel:651.556.0930> I www.kineticdata.com<http://www.kineticdata.com/> _attend WWRUG11 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
