Did you add any custom workflow such as data validation to the CMDB? The Sandbox Create stuff is coming from something in the update process in the sandbox failing and not completing. Any workflow such as validations that stop normal processing will foul that up.
The first step in the sandbox process is to create a frame of the existing "gold" CI, which it names Sandbox Create. It then pulls in the rest of the information and adds the changes that were made by the user. It then reconciles that back into the gold dataset. The big problem is that that set of operations don't happen as a transaction, so if anything fails along the way, you're left with incomplete data, and the reconciliation still runs and pushes that incomplete data back into your gold dataset. I thought they had supposedly fixed that in 7.5. I know that my recommendation for 7.1 (CMDB 2) is to turn it off as it provided no value in most cases and generally caused issues. Not sure how that applies to 7.5, though... Lyle -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Tricia Sent: Wednesday, September 14, 2011 7:16 PM To: [email protected] Subject: Turning off Sandbox for the CMDB We are facing a major problem with our CMDB (Asset Management 7.5, ARS 7.5). The CIs are being renamed to Sandbox Create at random times. It is happening with great frequency and BMC Support has no idea how to resolve it. We are not using the CMDB with any discovery tools or any data imports. So I am planning on turning off the Sandbox feature. Are there any issue I should be aware of? Has anyone else done this? Thanks Tricia _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
